Lawrence Copelin
Capital Heights ,MD
Summary
Customer-oriented Salesman with 6 years of experience in building relationships and growing profit channels by establishing trust. Persuasive professional with expertise in expanding network connections, persuasively introducing products and implementing pricing strategies.
Driven SAles consultant with exceptional record of accomplishment in exceeding sales, service and performance targets. In-depth understanding of sales, products, services and market conditions. High-energy team player ready to leverage abilities to positively impact sales numbers and promote company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lease Consultant
Southern Management
07.2021 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and providing excellent customer service.
- Maintained accurate records of all leasing activity, ensuring compliance with local regulations and company policies.
- Streamlined leasing processes for greater efficiency with the implementation of new property management software.
- Assisted property owners in determining optimal rental pricing strategies based on local market conditions and property attributes.
- Developed strong relationships with local businesses and real estate agents, increasing referral opportunities for new tenants.
- Improved communication within the leasing team through regular meetings, fostering a positive work environment focused on collaboration and results-driven performance metrics.
Sales Consultant
Waldorf Toyota
07.2018 - Current
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Recommended, planned and implemented promotional strategies which increased revenue.
- Retained customers by addressing and resolving concerns in knowledgeable and speedy manner.
- Provided every customer with professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Checked purchased vehicles at delivery for damage and final preparations.
- Filled out paperwork to register vehicles and complete sales.
Sales Consultant
ExpertAuto
02.2016 - 06.2018
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
Administrative Assistant
Urban Ed Inc
07.2012 - 01.2018
- Processed financial documents including contracts, expense reports and invoices.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Performed complex administrative management of sensitive and confidential issues.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Coordinated meetings with other department managers and served as main liaison between department heads and executives.
- Conducted thorough research using various media sources to obtain relevant data for staff requirements.
Education
Ballou High School
Washington, DC5 2005
Some College (No Degree) -
University of The Virgin Islands
Charlotte Amalie, VISkills
- Industry trends
- Customer liaison
- Prospecting skills
- Account reconciliation
- Persuasive negotiations
- Sales tracking
- Profit and revenue-generating strategies
- Marketing strategy
- Property Management
- Real estate knowledge
- Negotiation expertise
- Portfolio Management
Certification
- Microsoft Office Specialist (MOS)
Timeline
Lease Consultant
Southern Management
07.2021 - Current
Sales Consultant
Waldorf Toyota
07.2018 - Current
Sales Consultant
ExpertAuto
02.2016 - 06.2018
Administrative Assistant
Urban Ed Inc
07.2012 - 01.2018
Ballou High School
Some College (No Degree) -
University of The Virgin Islands