Lawrence Duncan
Lakewood,WA
Summary
Diligent and Experienced and results-driven IT professional with a strong background in system administration and network management and a proven track record of implementing technology solutions to
improve efficiency. Also offering a solid background in procurement and asset management as well as service desk procedure. Successfully managed supplier relationships and negotiated contracts, ensuring cost savings and timely delivery of materials. Demonstrated problem-solving skills and attention to detail in optimizing procurement and asset management processes.
Overview
16
16
years of professional experience
Work History
IT Procurement Specialist
One Medical
10.2023 - 04.2024
- Established relationships with management and leadership and worked with them to determine hardware needs for end users
- Cultivated relationships with Hardware Vendors to solve shipping and ordering issues
- Worked closely with recruitment teams to acquire and ship out IT hardware to new hires as well as other remote employees
- Worked with Third- Party vendor and Company Warehouse to manage and refresh hardware inventory
- Utilized ticket and spreadsheet system to effectively and efficiently respond to requests, determining best hardware to send to remote and office end users
- Responsible for processing invoices and coding them to the correct cost centers
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed approximately 75 requests and purchase orders per week.
MANAGER, IT PROCUREMENT AND ASSET MANAGEMENT TEAM
Trupanion
09.2022 - 05.2023
- Managed and mentored a small team that specialized in asset management and procurement
- Held weekly individual meetings with team members to create rapport and camaraderie and get updates on tasks and projects
- Initiated an asset security process for the team and company
- Collaborated with colleagues in the Finance department to resolve supplier payment issues
- Lead the procurement of an MDM (Mobile Device Management) tool to assist with asset management and security
- Initiated the search for a license management tool
- Researched and demoed multiple tools during the search for a vendor contract management tool
- Co-Founded the vendor management team to consolidate and organize software vendor accounts throughout the organization
- Trained staff in asset management and procurement processes
- Took responsibility for accurate and timely delivery of orders and followed-up with POs to set reasonable delivery expectations for employees
- Collaborated with other IT infrastructure leadership to create a successful work environment for the IT department
- Managed the IT hardware refresh process
- Owned the process of purchasing and provisioning of hardware and software for end users as well as for use within the greater IT infrastructure as well as the reconciliation of those purchases made on the company P-Card as well as through Invoice Management with the Finance Department
- Refined the process for IT hardware and software purchase orders and invoice management
- Fostered excellent relationships with management and leadership and worked with them to determine hardware and software needs for end users across the company
- Oversaw the configuration of IT hardware by members of the procurement and asset management team
- Managed and organized multiple software licensing portals utilized by several teams
- Worked closely with the recruitment team to acquire and ship out IT hardware to new hires as well as other remote employees
- Worked closely with Legal team on software usage clearance and compliance
- Worked closely with InfoSec team to ascertain vendor supplied software was in compliance with Security Guidelines via RFIs
- Worked closely with the facilities team to streamline and refine the hardware recovery process for separated employees
- Actively worked towards a streamlined Inventory management process
- Sought out vendors and worked closely with them and stakeholders to evaluate company needs and negotiate contracts
- Utilized RFIs to gather information from potential and existing vendors for product and network security information
- Accomplished multiple tasks within established timeframes.
- Managed a weekly average of approximately 70 requests and purchase orders per week.
IT PROCUREMENT AND ASSET MANAGER
Trupanion
07.2020 - 09.2022
- Created the Procurement and Asset Management team and Procurement and Asset Management Specialist role.
- Sought out and cultivated excellent relationships with hardware and software vendors
- Actively worked towards a streamlined Inventory management process that managed the software and hardware of nearly 1,000 end users
- Sought out vendors and worked closely with them and stakeholders to evaluate company needs and negotiate contracts
- Utilized RFIs to gather information from potential and existing vendors for product and network security information
- Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
- Maximized return on investment by implementing effective asset allocation strategies.
- Managed the IT hardware refresh process.
IT SUPPORT TECHNICIAN
Trupanion
08.2018 - 07.2020
- Provided excellent first level troubleshooting for approximately 1,000 office employees
- Actively sought out and gain knowledge of the technology supported and apply knowledge whenever the situation demands
- Escalate issues to senior support staff or tech vendors when first level troubleshooting does not solve the initial issue
- Created a superb rapport with other in-house analysts and the vendors employed to recover/repair hardware
- Offered exceptional service to end users
- Gained comprehensive knowledge of all the supported systems and applications utilized by the organization in its entirety
- Provided in-person support to all departments
- Contributed to the growing support knowledge-base system
- Assisted in the creation of user accounts and the configuration of hardware for new users Desktop, Laptop, peripherals
- Assisted in the recovery of separated user equipment and removal of those accounts
SERVICE DESK TECHNICIAN
MacDonald-Miller Facility Solutions
05.2013 - 05.2018
- Provided excellent first level troubleshooting for office and field partners
- Actively sought out and gain knowledge of technology supported and apply knowledge whenever situation demands
- Escalated issues to senior support staff or tech vendors when first level troubleshooting does not solve initial issue
- Created superb rapport with other in-house analysts and vendors employed to recover/repair hardware
- Offered exceptional service to end users
- Gained comprehensive knowledge of all supported systems and applications utilized by the organization in its entirety
- Provided phone and in-person support, both in office and in field as part of IT's Mobile Response Team
- Contributed to the growing support knowledge-base system
- Launched the reorganization of the knowledge-base system to make it more accessible and easier to navigate
- Assisted in the creation of user accounts and the configuration of hardware for new users Desktop, Laptop, Mobile Devices, peripherals
- Assisted in the recovery of separated user equipment and removal of those accounts
Liberty Mutual IT Help Desk Level One Agent
Liberty Mutual, Safeco Center
05.2012 - 05.2013
- Actively sought out and gained knowledge of the technology supported and apply said knowledge whenever the situation demands
- Provided excellent first level troubleshooting for office, and field representatives
- Escalated issues to senior support staff or tech vendors when first level troubleshooting does not solve the initial issue
- Created a superb rapport with other in-house analysts and the vendors employed to recover/repair hardware
- Offered exceptional service to the company's representative
- Gained comprehensive knowledge of many of the supported systems and applications utilized by the organization in its entirety
ENTERPRISE HELP DESK LEVEL 1 ANALYST
Starbucks Support Center
04.2008 - 04.2012
- Provided excellent first level troubleshooting for store, office, and field partners
- Actively sought out and gain knowledge of the technology supported and apply said knowledge whenever the situation demands
- Escalated issues to senior support staff or tech vendors when first level troubleshooting does not solve the initial issue
- Created a superb rapport with other in-house analysts and the vendors employed to recover/repair hardware
- Offered exceptional service to partners
- Gained comprehensive knowledge of all of the supported systems and applications utilized by the organization in its entirety
- Handled an average of 50 requests per day.
ENTERTAINMENT SUPPORT DESK LEVEL 1 ANALYST
Starbucks Coffee Company
11.2007 - 04.2008
- Provided excellent first level troubleshooting for store, office, and field partners
- Actively sought out and gained knowledge of the technology supported and applied said knowledge whenever the situation demands
- Escalated issues to senior support staff or tech vendors when first level troubleshooting did not solve the initial issue
- Delivered exceptional service to partners
- Developed a rapport with the other analysts as well as the partners.
- Supported in the Hear Music Coffeehouses as well as the stores with Now Playing equipment and also with the vendors employed to recover/repair hardware
- Gained comprehensive knowledge of the Hear Music and Now Playing Operating Systems
Education
MUSIC COMPOSITION AND CREATIVE WRITING -
Xavier University of Louisiana
New Orleans, Louisiana05-2003
Skills
- Microsoft Outlook
- Microsoft Communicator
- Microsoft Online Services
- Active Directory
- Citrix Web Applications
- Mobile device management
- Vendor related websites/web tools
- Support Analyst Ticketing System
- Enterprise support
- Citrix support
- User ID and Password systems
- Mac OSX
- SCCM
- Trello
- ZenDesk
- Track-It
- Adobe Creative Cloud
- VMware Horizon Client
- Microsoft Azure
- FreshService
- SQL based network imaging software
- Atlassian
- LucidChart
- Amazon
- Asana
- Milanote
- GitHub
- Concur finance systems
- Google Suite
- Coupa spend management platform
- Effective communication
- Order placement
- Purchasing processes
- Supplier contracts
- Writing and verbal communication
- Purchase order creation
- Purchasing
- Team building
- Time management
- Order preparation
- Shipment verification
- Customer service
- Organization skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
Languages
Japanese
Elementary
Timeline
IT Procurement Specialist
One Medical
10.2023 - 04.2024
MANAGER, IT PROCUREMENT AND ASSET MANAGEMENT TEAM
Trupanion
09.2022 - 05.2023
IT PROCUREMENT AND ASSET MANAGER
Trupanion
07.2020 - 09.2022
IT SUPPORT TECHNICIAN
Trupanion
08.2018 - 07.2020
SERVICE DESK TECHNICIAN
MacDonald-Miller Facility Solutions
05.2013 - 05.2018
Liberty Mutual IT Help Desk Level One Agent
Liberty Mutual, Safeco Center
05.2012 - 05.2013
ENTERPRISE HELP DESK LEVEL 1 ANALYST
Starbucks Support Center
04.2008 - 04.2012
ENTERTAINMENT SUPPORT DESK LEVEL 1 ANALYST
Starbucks Coffee Company
11.2007 - 04.2008
MUSIC COMPOSITION AND CREATIVE WRITING -
Xavier University of Louisiana
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