Lawrence Flournoy
Sacramento,CA
Summary
Hardworking and dedicated Laundry Attendant willing to take on any task to meet team goals. Collects and delivers loads, treats stains, and folds laundered linens. Consistent work ethic and strong multitasking skills.
Upbeat and outgoing. Great with time management while providing exceptional service. Seeking a position a company with growth opportunities. Dependable Laundry Worker with solid customer service, communication and relationship-building abilities developed over Several years of experience in similar roles. Good sorting, documentation and organizing skills.
Overview
12
12
years of professional experience
Work History
Laundry Attendant
Health Care Service Group
08.2019 - Current
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Collected soiled linens and clothing and pretreated stains.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Examined dried clothes to identify stains, tears and issues.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Operated machines correctly by following machine instructions and safety regulations.
- Delivered superior customer service by responding to inquiries and complaints.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
- Observed and adjusted machine cycle times, achieving quality results.
- Monitored customer laundry loads to reach proper wash cycle times.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Tested machines and made minor adjustments, keeping equipment functional.
- Assisted with unloading and loading customer laundry items.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Cleaned machine filters and lubricated equipment.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Supported fellow staff members with delivery and pickup of customer orders.
- Used special fabric treatments, borax, and cleaner to remove stains.
- Used special fabric treatments, borax, and detergent cleaner to remove stains.
Lead Busser
Petes Brewhouse And Restaurant
04.2015 - 10.2019
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Reset and cleaned tables quickly to prepare for new customers.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Provided attentive service and proactively assessed guest needs.
- Greeted customers and provided menus upon arrival to dining room.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room and bar areas for signs of overcrowding.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
Cashier
Taco Bell
10.2012 - 03.2015
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Pacific Careers And Technology
North Highlands, CA06-2006
Skills
- Stain removal
- Laundry folding
- Item sorting
- Chemical handling
- Linen folding
- Garment inspection
- Laundry folding and storage
- Laundry room processes
- Color separation
- Laundry sorting
- Sorting and transport
- Safety procedures
- Customer laundry
- Fabric care
- Sanitization techniques
Timeline
Laundry Attendant
Health Care Service Group
08.2019 - Current
Lead Busser
Petes Brewhouse And Restaurant
04.2015 - 10.2019
Cashier
Taco Bell
10.2012 - 03.2015
High School Diploma -
Pacific Careers And Technology
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