Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Lawrence Gal

Newington,Connecticut

Summary

Seasoned Bookstore Manager with history of effective inventory management and customer service. Knowledgeable about book selection, merchandising, and promotional planning. Strengths include fostering team cohesion, improving sales techniques, and implementing successful business strategies to drive performance. Proven record of boosting store reputation through community outreach and events.

Overview

19
19
years of professional experience

Work History

Bookstore Supervisor

Barnes & Noble
New Britain, Connecticut
08.2022 - 07.2024
  • Provided store operations assistance to store manager with hiring and training staff, assist with proper receiving procedures and maintain elevated customer service standards.
  • Assisted customers with questions regarding renting textbooks as well as the benefits of purchasing digital versions of textbooks.
  • Continued to develop and expanded trade book section with monthly promotions, generating sales.

General Manager

Barnes & Noble
New Haven, Connecticut
10.2005 - 07.2022
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and consistently improving customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation, ensuring yearly payroll was always under budget.
  • Trained management staff with many being promoted both in store and transferring to other locations,
  • Created a focus innovation group consisting of faculty, students and administrators to review our suite of services and ask for recommendations.

Education

Bachelor of Science - Psychology

University of Hartford
West Hartford, CT
12-1974

Skills

  • Marketing initiatives
  • Budget Management
  • Employee Training
  • Budget Planning
  • Financial Oversight
  • Customer Service Management
  • Employee Development

Affiliations

  • 20 year student of Qigong, a Chinese energy movement and meditation. Currently teaching 2 classes.
  • 5 year student of TaiChi

Accomplishments

  • Annual Leadership Award, received award by being chosen out of 100 store managers and awarded at Annual meeting

Languages

Japanese
Professional

References

References available upon request.

Timeline

Bookstore Supervisor

Barnes & Noble
08.2022 - 07.2024

General Manager

Barnes & Noble
10.2005 - 07.2022

Bachelor of Science - Psychology

University of Hartford

Similar Profiles

CREATE PROFILE
Lawrence Gal