Lawrence Gibbons
Margate
Summary
Highly motivated professional with 15 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
15
15
years of professional experience
Work History
Owner
Travel Resource Vacation Club
01.2016 - 03.2023
- Analyzed financial statements and trends to manage cash flow and make business decisions
- Kept up-to-date on regulatory changes affecting business operations
- Led startup and creation of operational procedures and workflow planning
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration
- Resolved issues quickly through meticulous research and quick decision-making.
Operations Manager
Travel Options Cypress
04.2013 - 01.2016
- Motivated and evaluated personnel for performance improvement and goal achievement
- Guided employees on understanding and meeting changing customer needs and expectations
- Delivered positive customer experiences by implementing effective quality assurance practices
- Oversaw financial management, budget management, accounting and payroll activities
- Collected customer fees, managed refunds and provided complete sales documentation
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Project manager
- Meeting timelines
- Scope Writing
- Budget Management
- Coordinate schedules for vendors and contractors.
- Observe and ensure job site safety.
- Document process with progress notes.
- Conduct inspections with residents.
Operations Manager
Sopher Industries
05.2008 - 01.2012
- Reviewed and approved client usage reports to assist accounts receivable team with billing process
- Assisted in risk assessment and mitigation activities and promptly resolved service issues
- Streamlined account application processes to improve operational productivity and offer quality service
- Devised adjustments to procedures and policies to support top-tier service delivery
- Established expectations for deliverables and oversaw adherence to client contract requirements
- Identified and implemented improvements to enhance client relationships.
Education
Some College (No Degree) -
Broward College
Fort Lauderdale, FLHigh School Diploma -
Dillard High School
Fort Lauderdale, FL06.1996
Skills
- Marketing Tactics
- Revenue Forecasting
- Problem Anticipation and Resolution
- Customer Service Management
- Staff Development
- Sales Tracking
- Hiring and Onboarding
- Quality Assurance
State
FL
Zip
33093
City
Margate
Timeline
Owner
Travel Resource Vacation Club
01.2016 - 03.2023
Operations Manager
Travel Options Cypress
04.2013 - 01.2016
Operations Manager
Sopher Industries
05.2008 - 01.2012
Some College (No Degree) -
Broward College
High School Diploma -
Dillard High School
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