LAWRENCE GITAU
Aubrey,TX
Summary
Insightful senior consultant with several years of experience in consulting. Optimistic, organized and flexible. Excellent persuasion and leadership skills. Proficient in generating logical solutions to solve intricate problems.
Overview
11
11
years of professional experience
Work History
Senior Consultant, Strategy & Operations
Bethel Group
PLANO , TX
01.2022 - Current
- Client engagement and relationship management through the development of a customer-centric approach in all operational activities.
- Development and management of the company's budget and financial plans.
- Leading the development of complex work solutions, leveraging innovative techniques and solutions.
- Conducting in-depth business analysis to identify potential business challenges and opportunities, and developing compelling strategic recommendations to address identified challenges.
- Leading, mentoring, and developing a high-performing team through the development of new, innovative methodologies, tools, and practices.
- Fostering a collaborative culture of innovation and continuous improvement.
- Monitor industry trends to identify opportunities for growth and improvement.
- Collaborate with the executive team to develop and implement strategies for growth.
- Establish performance metrics and KPIs to monitor operational efficiency.
Co-Founder/Managing Partner
Savannah Transportation LLC
WORCESTER , MA
09.2015 - 11.2021
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Negotiated key initial contracts and established plans to formalize structure and support growth.
- Devised organizational vision, mission and foundational structure to facilitate early growth.
- Hired and trained new supervisors to increase team oversight and productivity.
- Developed and implemented process improvements and key business procedures.
- Facilitated firm's everyday administrative operations, supervised support staff and verified office remained compliant with state, federal and local regulations.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Revitalized business plans and realigned company objectives to increase overall profits.
SQA Engineer
Wolters Kluwer Financial Services
WALTHAM , MA
01.2015 - 08.2018
- Led testing effort for banking compliance applications. Applications tested included client/server apps running on .NET web platform.
- Actively contributed in Agile scrum projects and daily scrums, retrospection meetings.
- Performed requirements analysis, functional spec reviews, test case reviews and bug reviews.
- Collaborated with Development, project management and product management teams for each sprint cycle.
- Co-ordinate and lead the off-site teams to complete timely tests and facilitate smooth product releases.
- Performed black box testing for smoke, functional, regression testing.
- Responsible for creation of Test Plans and Validation Reports.
- Prepared weekly and monthly status reports and shared with all stakeholders.
- Mentored and trained teams members as part of knowledge transfer.
- Documented, triaged and managed defects in Microsoft TFS and worked with developers to facilitate timely resolutions.
- Simulated software production environments to allow for enhanced testing.
Technical Support Specialist
Wolters Kluwer Financial Services
Waltham , MA
04.2013 - 12.2014
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Managed all technical issues for our top tier customer accounts.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Documented and updated case notes for each customer and work order in Saleforce.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
- Resolved record-breaking backlog of support tickets following major system malfunction.
Education
Bachelor of Science - Computer Science
Framingham State University
Framingham, MA12.2012
Associate of Science - Computer Systems Engineering
Quinsigamond Community College
Worcester, MA05.2010
Skills
- Strategic Planning and Execution
- Data and Information Management
- Capacity and Scalability Planning
- Management consulting
- Operations Management
- Agile Methodology
- Data Analysis
- Testing Analytics
Timeline
Senior Consultant, Strategy & Operations
Bethel Group
01.2022 - Current
Co-Founder/Managing Partner
Savannah Transportation LLC
09.2015 - 11.2021
SQA Engineer
Wolters Kluwer Financial Services
01.2015 - 08.2018
Technical Support Specialist
Wolters Kluwer Financial Services
04.2013 - 12.2014
Bachelor of Science - Computer Science
Framingham State University
Associate of Science - Computer Systems Engineering
Quinsigamond Community College
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