Summary
Overview
Work History
Education
Skills
Corecompetenciesskills
Certificationsawards
Timeline
Generic

Lawrence Golden

Las Vegas,NV

Summary

To obtain a project or information management position with a company that will allow for growth and professional development by utilizing experience, ongoing training, accountability, and strong work ethics. Proactive and meticulous project manager with over 10 years of experience in telecommunications, entertainment, software, and tech industries. Results-driven Small-Medium Business Consultant with proven experience in providing strategic, operational, and financial advisory services to a diverse portfolio of businesses. Established track record of enhancing business performance, driving growth and implementing efficient processes. Adept at fostering strong client relationships and delivering tailored solutions that meet unique business needs. Seasoned Business Consultant with background in guiding businesses to optimize operations, increase revenues and improve business productivity. Strengths include strategic planning, process improvement, financial analysis, and project management. Proven ability to implement innovative solutions that drive business growth. Previously led teams to exceed performance objectives while maintaining high client satisfaction levels.

Overview

18
18
years of professional experience

Work History

Small-Medium Business Consultant

Intuit Inc.
Mountain View, CA
03.2024 - Current
  • Lead consulting projects for small to medium-sized businesses, providing insights and strategies to improve profitability and efficiency
  • Conduct comprehensive business assessments, identifying key challenges and opportunities for growth
  • Develop and implement customized business plans and strategies, resulting in an average revenue increase of extremely high percentages for clients
  • Facilitate workshops and training sessions to enhance team capabilities and operational performance
  • Manage client relationships ensuring satisfaction and fostering long-term partnerships
  • Monitor industry trends and provide clients with actionable market intelligence
  • Collaborate with business leaders to identify information needs and develop strategies to meet them
  • Ensure the security and integrity of data through robust information security policies and practices
  • Managed the day-to-day operations of the organization’s information systems
  • Implemented and maintained enterprise content management systems, enhancing information retrieval and collaboration
  • Garnered over 350,000 in revenue for company in less than 6 months

Digital Sales Consultant

Intuit Inc.
Mountain View, CA
03.2024 - 10.2024
  • Developed and implemented digital sales strategies to increase brand awareness, engagement and revenue.
  • Analyzed customer data to identify trends, optimize campaigns and maximize ROI.
  • Created customized marketing plans for clients based on their individual needs and goals.
  • Provided consultation services to help clients determine the best digital solutions for their business.
  • Proactively identify opportunities to enhance existing customers' businesses, providing strategic recommendations
  • Articulate Intuit's value propositions within the QuickBooks Online Ecosystem, showcasing our competitive edge against major competitors
  • Deliver recommendations with a clear focus on ROI and leveraging tools effectively
  • Manage a sales funnel and maintain a sustainable sales cycle to achieve quarterly targets
  • Collaborate with key stakeholders to influence the buying process and navigate complex selling processes
  • Utilize resources efficiently to manage account territory and close deals at scale
  • Measure success through key metrics including quota attainment, close rates, and pipeline velocity

Account Executive

Echosphere L.L.C
12.2022 - 09.2023
  • Conducted sales needs analysis with new and prospective customers, including the development of client-centric product solutions
  • Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs
  • Exceptionally focused and innovative relationship-builder with stellar customer service and revenue generation record
  • Adept at explaining complicated advertising concepts and financial data in a clear and accessible manner to colleagues and clients
  • Retained thousands of clients and millions of dollars in revenue

Senior Retention Specialist/ Project Lead II

Cablevision Systems Corp/Altice USA
03.2013 - 04.2022
  • Company Overview: USA
  • Successfully retains video, internet, and phone products and services over the phone to current, active residential and commercial customers
  • Effectively communicating the features and benefits of all Optimum related products and services, including but not limited to pricing, packaging and equipment functionality
  • Understanding all phases and aspects of the multi-product customer billing system with the ability to interpret, educate, and explain to the customer accurately current or historical information
  • Demonstrating professional salesmanship and high caliber integrity through the use of finely developed sales techniques with efficient presentation skills while upselling and upgrading existing and new customers
  • Enthusiastically and professionally answering inbound disconnect, downgrade, and sale calls with several attempts to save on every call while uncovering, probing, and tracking reasons for disconnects
  • Provides high-level support to customers who have committed to disconnecting services using persuasive skills and promotions to retain customers
  • Constantly submitting feedback to relevant departments and handling escalations regarding customer satisfaction related to price, product, or customer experience while focusing on customer needs, likes, and dislikes
  • Using all tools available to be aware of all save disconnect campaigns or promotions for customers to retain, save, and generate as much revenue as possible for the company
  • Over 8 years of tenure with the company have always finished in the top 10-20 of the retention department
  • Consistently trained a myriad of employees through varying systems and software to minimize loss and maximize profit
  • Led training programs to enhance staff proficiency in information systems and data management practices
  • USA

Consumer Communications Sales Consultant

Verizon
10.2018 - 11.2019
  • Proven capability of performing all duties in Inbound Retention department functions with high proficiency
  • Empowered to make independent decisions related to customer resolution and call completion
  • Acted in place of supervisor when supervisor unavailable
  • Displayed exceptional interpersonal skills in order to provide immediate feedback and mentoring to team members
  • Conducted side-by-side monitoring with representatives to improve their overall performance
  • Provided valuable insight and information to the entire department to improve productivity, skills, and performance for peers and supervisors
  • Assisted representatives in managing their productivity
  • Initiated meetings and facilitated training sessions as assigned by supervisors
  • Provided useful and applicable feedback to supervisors regarding the performance of team members while adhering in a manner that is in compliance with all departmental policies and procedures
  • Liaised between parties to coordinate schedules, payments and allocations while managing customer accounts
  • Developed and delivered engaging sales presentations to convey product benefits
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers
  • Received a high influx of calls from potential customers regarding television, internet, and home telephone services
  • Probing customers to determine the best plan, package, and equipment that will best suit their home entertainment needs
  • Successfully and very frequently upselling customers who call in for customer service needs by depicting the value of products and services and actively listening to customers at all times
  • Reached and exceeded sales quotas and goals every month
  • Researched other providers and their services daily to stay abreast of competitive offers and promotions in order to make informed, educated statements, and rebuttals as to why our service was superior

Forensics Debate/Speech Coach

Science Park High School/ Newark Public Schools
09.2006 - 03.2013
  • Responsible for teaching and enhancing communication and thinking skills of students
  • Trained high school students on polished public speaking, and the importance of strengthening analytical skills
  • Educated children on academic research of a myriad of current moral, social, political, and economic issues
  • Responsible for teaching students how to construct and refute claims, arguments, and theories concerning different issues regarding public policies and age old philosophical questions
  • Aided in the success of several students becoming nationally ranked and recognized debaters as well as a few NJ state champions in debate and speech

Education

Masters - Project Management

Strayer University
11.2020

Certificate - Project Management

Villanova University
Villanova, PA
07.2020

Bachelor of Science - Criminal Justice/Political Science

Rutgers University
01.2009

Skills

  • Business Analysis
  • Customer Service Management
  • Planning and execution
  • Project Management
  • Account Retention
  • Revenue Generation
  • Negotiation competency
  • Data Analytics
  • Strategic Planning

Corecompetenciesskills

  • Excellent communication and analytical skills
  • C++ and other programming (10+ years)
  • SDL querying (9 years)
  • Mentoring
  • Public speaking
  • Time and project management
  • AGILE
  • Proficient in Excel
  • PowerPoint
  • Word
  • Access
  • Outlook
  • Web development
  • Digital marketing
  • Team management
  • Project management software
  • Microsoft Project
  • Conflict management
  • Supply chain management
  • Leadership
  • SDLC
  • SQL
  • Tableau
  • Power BI
  • Database design
  • PL/SQL
  • T-SQL
  • Microsoft SQL Server
  • Jira
  • Data Warehouse
  • Business Analysis
  • Requirements Gathering
  • Scrum
  • Application Development
  • XML
  • Visio
  • User Interface (UI)
  • Web Services
  • Java
  • Microsoft Outlook
  • Communication skills
  • Microsoft Excel
  • Time management
  • Microsoft Office
  • Microsoft Word
  • SAP CRM (2 years)
  • Salesforce (10+ years)
  • Account management
  • Marketing
  • Negotiation
  • Project management
  • Customer service
  • Agile
  • Sales
  • B2B sales
  • CRM software
  • Analysis skills
  • SAP

Certificationsawards

  • President Club Winner
  • Platinum Club Executive Candidate
  • Project Management Professional

Timeline

Digital Sales Consultant

Intuit Inc.
03.2024 - 10.2024

Small-Medium Business Consultant

Intuit Inc.
03.2024 - Current

Account Executive

Echosphere L.L.C
12.2022 - 09.2023

Consumer Communications Sales Consultant

Verizon
10.2018 - 11.2019

Senior Retention Specialist/ Project Lead II

Cablevision Systems Corp/Altice USA
03.2013 - 04.2022

Forensics Debate/Speech Coach

Science Park High School/ Newark Public Schools
09.2006 - 03.2013

Masters - Project Management

Strayer University

Certificate - Project Management

Villanova University

Bachelor of Science - Criminal Justice/Political Science

Rutgers University

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Lawrence Golden