Lawrence Gordon
Las Vegas,NV
Summary
Dedicated professional with a track record of exceeding sales targets at Hilton Grand Vacations Call Center through exceptional customer service and persuasive communication. Skilled in compassionate caregiving and meal preparation, showcasing a strong work ethic and problem-solving skills. Achieved significant customer satisfaction improvements by delivering tailored travel solutions and attentive home care.
Overview
33
33
years of professional experience
Work History
Home Care Provider
Unemployed
Las Vegas, NV
08.2019 - 09.2024
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Provided mobility assistance such as walking and regular exercising.
Outbound Vacation Sales Representative
Hilton Grand Vacations Call Center
Las Vegas, NV
10.2011 - 12.2018
- Exceeded sales targets consistently by employing persuasive communication skills and establishing rapport with clients.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Home Health Caregiver
Unemployed
Las Vegas, NV
07.2001 - 01.2010
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
Tow Truck Driver
S and W Towing
Hawthorne, CA
09.1991 - 06.2001
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Secured vehicle to tow truck and checked all attachments for safe operation.
Education
High School Diploma -
Hawthorne High School
Hawthorne, CA05-1991
Skills
- Compassionate caregiving
- Meal preparation
- Housekeeping
- Strong work ethic
- Towing equipment operation
- Customer service
- Safe driving practices
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Goal oriented
- Exceptional customer service
Timeline
Home Care Provider
Unemployed
08.2019 - 09.2024
Outbound Vacation Sales Representative
Hilton Grand Vacations Call Center
10.2011 - 12.2018
Home Health Caregiver
Unemployed
07.2001 - 01.2010
Tow Truck Driver
S and W Towing
09.1991 - 06.2001
High School Diploma -
Hawthorne High School