Summary
Overview
Work History
Education
Skills
Timeline
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Lawrence Gordon

Las Vegas,NV

Summary

Dedicated professional with a track record of exceeding sales targets at Hilton Grand Vacations Call Center through exceptional customer service and persuasive communication. Skilled in compassionate caregiving and meal preparation, showcasing a strong work ethic and problem-solving skills. Achieved significant customer satisfaction improvements by delivering tailored travel solutions and attentive home care.

Overview

33
33
years of professional experience

Work History

Home Care Provider

Unemployed
08.2019 - 09.2024
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Provided mobility assistance such as walking and regular exercising.

Outbound Vacation Sales Representative

Hilton Grand Vacations Call Center
10.2011 - 12.2018
  • Exceeded sales targets consistently by employing persuasive communication skills and establishing rapport with clients.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Home Health Caregiver

Unemployed
07.2001 - 01.2010
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Provided physical assistance for mobility, promoting independence and safety in the home environment.

Tow Truck Driver

S and W Towing
09.1991 - 06.2001
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Secured vehicle to tow truck and checked all attachments for safe operation.

Education

High School Diploma -

Hawthorne High School
Hawthorne, CA
05-1991

Skills

  • Compassionate caregiving
  • Meal preparation
  • Housekeeping
  • Strong work ethic
  • Towing equipment operation
  • Customer service
  • Safe driving practices
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management
  • Goal oriented
  • Exceptional customer service

Timeline

Home Care Provider

Unemployed
08.2019 - 09.2024

Outbound Vacation Sales Representative

Hilton Grand Vacations Call Center
10.2011 - 12.2018

Home Health Caregiver

Unemployed
07.2001 - 01.2010

Tow Truck Driver

S and W Towing
09.1991 - 06.2001

High School Diploma -

Hawthorne High School

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Lawrence Gordon