Summary
Overview
Work History
Education
Skills
Timeline
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Lawrence Green

Erie,PA

Summary

Dynamic retail professional with a proven track record at GameStop, excelling in customer service management and team leadership. Skilled in cash handling and problem-solving, I consistently resolved customer complaints, fostering community relationships and enhancing satisfaction levels. Committed to maintaining a safe and efficient work environment while driving sales and upselling initiatives.

Overview

8
8
years of professional experience

Work History

Shift Leader

Charley's Philly Steaks Joint Base Lewis
Erie, PA
03.2023 - Current
  • Trained and mentored team members on customer service best practices.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Retail Keyholder

GameStop
Erie, PA
11.2021 - Current
  • Assisted in daily store operations, ensuring optimal product placement and inventory management.
  • Maintained knowledge of gaming products and promotions, providing informed recommendations to customers.
  • Managed store opening and closing procedures, ensuring security protocols were followed diligently.
  • Resolved customer inquiries and complaints swiftly, fostering a positive relationship with the community.

Store Manager

Go! Calendars Games & Toys
Erie, PA
09.2018 - 04.2023
  • Trained and mentored team members on customer service best practices.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Education

High School Diploma -

Central Tech
Erie, PA
06-2016

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service management
  • Sales and upselling

Timeline

Shift Leader

Charley's Philly Steaks Joint Base Lewis
03.2023 - Current

Retail Keyholder

GameStop
11.2021 - Current

Store Manager

Go! Calendars Games & Toys
09.2018 - 04.2023

High School Diploma -

Central Tech