Lawrence Hardmon
Milwaukee,WI
Summary
With a proven track record at Safe Hands Transit, I excel in negotiation and human resource management, significantly enhancing client relations and service. My expertise in developing innovative strategies and fostering superior customer experiences has consistently driven business growth and operational efficiency.
Overview
14
14
years of professional experience
Work History
Owner
Safe Hands Transit
Milwaukee, WI
12.2020 - 11.2024
- Managed daily operations of business, including hiring and training staff.
- Negotiated contracts with vendors and suppliers.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
Mail Handler
United States Post Office
Milwaukee, WI
10.2015 - 12.2020
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Operated various machines such as scales, pallet jacks, forklifts.
- Processed large volumes of paperwork including invoices and manifests.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Loaded trays of envelopes into automated sorting machines.
- Prepared bulk shipments using shrink-wrapping machine.
- Utilized handheld scanners to track deliveries and update inventory levels.
- Operated mail processing equipment and manually sorted mail.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
Customer Support Specialist
Smoove Entertainment
Milwaukee, WI
02.2011 - 06.2014
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
Education
High School Diploma -
South Milwaukee
South Milwaukee06-2003
Skills
- Negotiation
- Human resource management
- Customer relations
- Client service
Timeline
Owner
Safe Hands Transit
12.2020 - 11.2024
Mail Handler
United States Post Office
10.2015 - 12.2020
Customer Support Specialist
Smoove Entertainment
02.2011 - 06.2014
High School Diploma -
South Milwaukee
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