Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Lawrence Harrington

Bayonne,NJ

Summary

Dynamic leader with proven expertise in retail operations management and a strong background in inventory control, honed at Big Lots and Family Dollar. Excelled in driving sales growth, staff training, and development while fostering team motivation. Skilled in communication and problem resolution, consistently enhancing customer satisfaction and operational efficiency.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Big Lots
01.2014 - 12.2024
  • Managed the weekly payroll for all employees
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Oversaw the furniture department and supervised all associates
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Conducted hiring processes and handled disciplinary actions
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Furniture Manager

Big Lots
01.2020 - 12.2022
  • Held primary responsibility for overseeing all sales activities within the department
  • Coordinated the schedules of all associates within the department
  • Maintained comprehensive statistics for the store, including tracking credit card applications, rewards program enrollments, and warranty coverage
  • Managed the construction, maintenance, and merchandising of all floor models displayed in the store
  • Implemented visual merchandising strategies to enhance store appearance and attract customers.
  • Supported company initiatives by participating in cross-functional teams focused on improving overall business performance.
  • Facilitated open communication channels between upper management and department staff, enabling efficient problem resolution and cohesive teamwork.
  • Managed department inventory, ensuring accurate product availability for increased sales.


Sales Associate

Big Lots
01.2014 - 06.2014
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Assistant Manager

Family Dollar
12.2013 - 06.2014


  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
  • Assigned and coordinated work of employees to promote success
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

High School Diploma -

Atlantic City High School
Atlantic City, NJ
06-2006

Skills

  • Communication skills
  • Multi-tasking
  • Inventory control
  • Retail Operations Management
  • Sales Growth
  • Project management abilities
  • Promotional planning
  • Customer Service
  • Problem Resolution
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Rewards program oversight

Timeline

Furniture Manager

Big Lots
01.2020 - 12.2022

Assistant Manager

Big Lots
01.2014 - 12.2024

Sales Associate

Big Lots
01.2014 - 06.2014

Assistant Manager

Family Dollar
12.2013 - 06.2014

High School Diploma -

Atlantic City High School

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Lawrence Harrington