Lawrence Henry
Houston,TX
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Respectful self-motivator gifted at finding reliable solutions for software issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
OS&D SPECIALIST
Saia LTL Freight
03.2020 - Current
- Managed over 50 calls per day.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Resolve customer overage, shortage and damaged cargo issues
- Corrected, modified and upgraded software to improve performance.
- Coordinated deployments of new software, feature updates and fixes.
- Communicate with customer via phone, email, and web based applications to resolve shipment issues.
- Coordinate with city dispatch to update delivery schedules and resolve up to the minute delivery discrepancies.
- Participate in monthly department meetings to provide customer feedback with other specialists in the district.
Appointment Coordinator
Saia LTL Freight
01.2019 - 03.2020
- Scheduled appointments for customers in person or over telephone.
- Directed telephone calls to appropriate parties.
- Assessed customer needs and responded to customer emails and calls.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled and confirmed appointments and meetings for senior management team.
- Entered daily data in computer systems and documented office activities.
- Addressed client inquiries and updated database information.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
CDL City Driver
Saia LTL Freight
02.2015 - 01.2019
- Maintained clean driving record, adhering to Texas laws and safety standards.
- Skilled driving in poor weather conditions.
- Kept vehicles well maintained and clean for pleasant passenger experiences.
- Skilled in operation of automatic and standard transmission vehicles.
- Balanced heavy workload using excellent time management skills to meet delivery and route deadlines.
- Navigated complex routes without use of GPS or wayfinding in areas of low signal.
- Trained to properly secure various types of cargo.
- Demonstrated level-headedness in emergency situations involving passengers or vehicles.
- Clearly and effectively communicated with other drivers and dispatch via radio.
- Transported high value cargoes with zero loss.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Dock Worker
Saia LTL Freight
07.2007 - 01.2019
- Followed verbal and written instructions to properly move and ship products.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Secured cargo using chains, load bars, wood blocks, and straps.
- Used hand-held scanners and physical logs to accurately track item movements.
- Inspected cargo for proper packaging to meet safety and security regulations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Participated in training and safety drills to prepare for emergency situations occurring on dock.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Operated computer systems and internal software to track and record cargo movements.
- Coordinated with other departments to direct cargo to correct destinations and avoid loading and unloading errors.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Strapped items down over protective padding to secure throughout transportation.
Office Operations Manager
US Census Bureau
07.2009 - 06.2010
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Evaluated employee records and productivity and submitted evaluation reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Commercial Sales Representative
Lowes Home Improvement
06.2002 - 07.2007
- Presented bids and contracts for potential clients to review during meetings.
- Analyzed and structured sales forecasts to reflect needs of Houston,Tx market.
- Sold new construction units ranging up to $10,000 to local, national and international businesses.
- Provided day-to-day support for commercial accounts by answering inquiries, checking availability of products and corresponding with customers via email.
- Identified business prospects in target markets and developed defined marketing plans to attract new clients.
- Organized and executed product blitzes to identify and engage new customers in target markets.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Drafted, submitted and processed sales contracts for orders received.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Achieved or exceeded company-defined sales quotas.
Kitchen Cabinet Specialist
Home Depot
02.1997 - 06.2002
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used H-cad design system to create kitchen projects for new and remodel clients.
- Sold variety of retail items to increase store projected sales goals.
Warehouse Associate
Amoco Oil Co
06.1995 - 02.1997
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Conducted regular inspections and audits to check quality and verify inventory levels.
Cashier
HEB Grocery Store
06.1994 - 02.1995
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
Education
No Degree - Business Administration
Houston Community College
Houston, TXSkills
- Strength in multiple computer OS
- Computer-assisted diagnostics
- Positive working relationships
- Problem solving resolution
- Policy and procedure modification
- Documentation and control
- Business administration
- Excellent multi-tasking ability
- Office management
- Staff Management
- Project Management
- Workflow planning
Timeline
OS&D SPECIALIST
Saia LTL Freight
03.2020 - Current
Appointment Coordinator
Saia LTL Freight
01.2019 - 03.2020
CDL City Driver
Saia LTL Freight
02.2015 - 01.2019
Office Operations Manager
US Census Bureau
07.2009 - 06.2010
Dock Worker
Saia LTL Freight
07.2007 - 01.2019
Commercial Sales Representative
Lowes Home Improvement
06.2002 - 07.2007
Kitchen Cabinet Specialist
Home Depot
02.1997 - 06.2002
Warehouse Associate
Amoco Oil Co
06.1995 - 02.1997
Cashier
HEB Grocery Store
06.1994 - 02.1995
No Degree - Business Administration
Houston Community College
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