Lawrence Hickman
Mabank
Summary
Professional with strong experience in fast-paced environments, prepared for FC Associate role. Proven ability to optimize workflows, maintain high standards, and ensure operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Trusted for reliability, effective communication, and problem-solving skills. Proficient in inventory management, exceptional teamwork skills, and safety protocols.
Overview
7
7
years of professional experience
Work History
FC Associate
Amazon
Forney, TX
04.2024 - Current
- Utilized problem solving techniques in order to minimize time spent not working for associates who run into an barrier that could potentially decrease productivity
- Assisted in training new associates on the processes they've applied for, ensuring they are following the standard work flow and proper safety procedures
- Prioritized in scanning items too big to be placed on the conveyer, or items received from other facilities in order to increase overall items received per hour and to assist in clearing out more trailers
- Utilized proper Learning Ambassador skills in order to audit and retrain associates. Doing so let them brush up on standard work practices more frequently and ensures they retain the skills necessary to meet productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Sales Associate
FYE
Monaca,PA And Robinson, PA
03.2021 - 02.2024
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Managed inventory levels using point-of-sale systems to optimize stock availability.
- Collaborated with team members to execute promotional displays and drive sales initiatives.
- Trained new associates on sales techniques, product knowledge, and store procedures.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Food Service Worker
Hank's Frozen Custard
03.2019 - 01.2024
- Maintained cleanliness and organization of service areas to comply with health standards.
- Assisted in training new staff on operational procedures and customer service techniques.
- Collaborated with team members to optimize workflow during peak service times.
- Monitored product quality and freshness, addressing issues proactively before they escalated.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
High School Diploma -
New Brighton High School
New Brighton, PASkills
- Warehouse safety
- Barcode scanning
- Workplace organization
- Time management
- Team collaboration
- Workload prioritization
- Safety compliance
- Troubleshooting techniques
- Pallet jack usage
- Attention to detail
- Quick learner
- Critical thinking
Timeline
FC Associate
Amazon
04.2024 - Current
Sales Associate
FYE
03.2021 - 02.2024
Food Service Worker
Hank's Frozen Custard
03.2019 - 01.2024
High School Diploma -
New Brighton High School