Kimberly Hollje
Summary
With a proven track record at Texas Oncology-Sammons Cancer Center, I excel in streamlining operations and enhancing patient care. As a skilled leader, I adeptly manage diverse teams, ensuring efficiency and compliance. My expertise in communication and management drives significant improvements in service standards and operational policies, demonstrating my commitment to excellence in fast-paced environments.
Overview
24
24
years of professional experience
Work History
FRONT OFFICE SUPERVISOR TEXAS ONCOLOGY
Texas Oncology-Sammons Cancer Center
09.2020 - Current
- Coordinated daily operations to ensure seamless front office functions.
- Improved guest satisfaction by training team members on service standards.
- Managed scheduling for optimal staff coverage and efficiency.
- Enhanced front office efficiency, implementing streamlined check-in procedures.
- Establish and implement goals, objective, policies and procedures for the assigned administrative areas.
- Hire and onboard all new staff members in accordance with established policies and procedures.
- Responsible for work assignments and daily operations.
- Evaluate performances and recommend merit increases, promotions, and disciplinary actions in a timely manner.
- Resolve problems in administrative and clinical areas and ensures compliance with regulations and standards.
- Complete regular and thorough reports including TES/ATB/ ETM etc. to highlight the productivity of the office and team.
- Work with fiscal management and other administrative staff in implementing cost effective policies and procedures for all areas including billing, insurance, schedules, and credit collections.
- Work with staff and providers to ensure quality patient care and services are provided. Maintain effective communication with the providers and staff; conduct monthly meetings with staff to create a positive workplace.
MEDICAL ASSISTANT II, CLINICAL LEAD
HTPN; ParkLane Ob/Gyn Associates
04.2013 - 06.2020
- Assist practice management and physicians with operational leadership decisions within clinical scope as Clinical Load Monitor and ensure laboratory safety and compliance as olio CLIA Liaison
- Monitor and ensure optimal clinic operations, safety, and compliance as clinic OSHA Officer
- Provide training, feedback, and support to clinic staff and physicians as BHR Super User
- Train, support, and assist multiple clinic staff members as practice Clinical Lead
- Receive und triage a high volume of clinical OBGYN patient calls.
- Schedule appointments, fill prescriptions, complete FLMA and other administrative forms.
- Schedule surgeries, including managing physician schedules, coordinating OR availability, communication of sensitive Information to patients, verifying Insurance benefits for surgery, perform financial counseling for surgery.
- Assist physicians with patient care, including taking vital signs and patient histories, performing phlebotomy and medication administration, and set-up/turn-over of exam rooms.
- Assist physicians during in-office procedures, including LEEPS, EMBs, colposcopies, IUD insertions, and more.includingincluding LEEPS, EMBs, colposcopies, IUD insertions, and more.
MEDICAL ASSISTANT I
HTPN;Garland Ob/Gyn Associates
11.2010 - 04.2013
- Receive and triage a high volume of clinical patient calls,
- Schedule appointments, fill prescriptions, complete FLMA and other administrative forms.
- Assist physicians with patient care, including taking vital signs and patient histories, performing phlebotomy and medication administration, and set-up/turn-over of exam rooms.
- Assist physicians during in-office procedures, including LEEPS, EMBS, colposcopies, IUD insertions, and urodynamics.
ASSISTANT OPERATIONS MANAGER
Select Floors Inc
11.2000 - 03.2009
- Manage daily operations of 5 nationally recognized high-volume flooring retail and distribution sites.
- Supervise over 50 direct reports over retail and distribution sites focusing on growth and retention for both on-site and remote customer bases.
- Recruit, interview, hire, on-board, and train staff. Evaluate and monitor performance, provide ongoing feedback.
- Oversee the coordination and maintenance of inventory for multiple high-volume locations.
- Measured and reviewed performance of phone and on-site staff to set goals for maintaining and improving KPI's and queue times. Implemented procedures with call-center staff to meet targets.
- Assisted with escalated calls as necessary.
- Ensure compliance with OSHA regulations to guarantee safe and appropriate work environment.
Education
NRCMA, NRCPT -
ATI
Dallas, Tx04-2010
Skills
- A highly organized and effective operations manager with experience managing a high-volume of direct reports in a complex and fast-paced work environment Experience managing a group of diverse and challenging individuals
MANAGEMENT
LEADERSHIP
- A driven and enthusiastic supervisor routinely demonstrating stewardship and servanthood by motivating, training, assisting, and developing other Revenue staff members
- A compassionate and highly qualified leader with experience communicating financial and clinical information of high priority and sensitivity to physicians, clinic staff, and patients
COMMUNICATION
Timeline
FRONT OFFICE SUPERVISOR TEXAS ONCOLOGY
Texas Oncology-Sammons Cancer Center
09.2020 - Current
MEDICAL ASSISTANT II, CLINICAL LEAD
HTPN; ParkLane Ob/Gyn Associates
04.2013 - 06.2020
MEDICAL ASSISTANT I
HTPN;Garland Ob/Gyn Associates
11.2010 - 04.2013
ASSISTANT OPERATIONS MANAGER
Select Floors Inc
11.2000 - 03.2009
NRCMA, NRCPT -
ATI
Similar Profiles
Cassandra SilvaCassandra Silva
Patient Coordinator at Texas Oncology-Sammons Cancer CenterPatient Coordinator at Texas Oncology-Sammons Cancer Center
Jerri KingJerri King
Infusion/Clinic Registered Nurse at Texas Oncology - CleburneInfusion/Clinic Registered Nurse at Texas Oncology - Cleburne
MARTEEL HOPPERMARTEEL HOPPER
Sr. Data Coordinator at Texas Oncology Research- Central DataSr. Data Coordinator at Texas Oncology Research- Central Data
Catherine GarciaCatherine Garcia
Front Office Supervisor - Hematology/Oncology at Dell Children's Medical CenterFront Office Supervisor - Hematology/Oncology at Dell Children's Medical Center
Vianey CruzVianey Cruz
Front Office Agent /Front Office Reservation Supervisor at Four Seasons HotelFront Office Agent /Front Office Reservation Supervisor at Four Seasons Hotel