Summary
Overview
Work History
Education
Skills
Timeline
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Lawrence Holman

Winston-Salem,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Relations Representative

Trimark Foodcraft
09.2016 - Current
  • Maintained comprehensive knowledge of company offerings to provide accurate information and recommendations to customers.
  • Served as primary point-of-contact between management staff, sales representatives, vendors, suppliers resulting in seamless communication across various stakeholders.
  • Delivered prompt service to prioritize customer needs.
  • Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Coordinator

Vistar
08.2021 - 10.2023
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Streamlined communication channels for increased efficiency and better customer service experience.
  • Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
  • Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.

Customer Service Representative

PepsiCo
05.2021 - 08.2022
  • Developed and updated databases to handle customer data.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Framer Specialist

Ashley Furniture Distribution Center
05.2015 - 09.2016
  • Followed protocols and stayed organized to provide personal and teammate safety.
  • Ensured exceptional precision in layout work using levels, squares, plumb bobs, chalk lines, resulting in perfectly aligned structures.
  • Cut and shaped materials to meet outlined measurements.
  • Expedited project timelines through diligent work habits and strong attention to detail in all aspects of framing tasks.
  • Consistently met deadlines on multiple concurrent projects through effective time management skills and prioritization abilities.
  • Demonstrated versatility in framing skills by adapting to various project requirements, including residential homes, commercial buildings, and custom projects.
  • Utilized expert knowledge of local building codes to ensure all framing projects met required standards for safety and quality.
  • Collaborated with project managers and architects to ensure accurate execution of blueprints and design plans.

Sales Associate

DTLR
11.2013 - 05.2015
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Assisted in development and implementation of marketing initiatives to promote store events and special promotions.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Education

Associate of Business Administration - Business Administration

Old Dominion University
Norfolk, VA
08.2014

Skills

    • Call Center Operations
    • Data Collection
    • Quality Assurance Controls
      • Customer Relations
      • CRM Software
      • International sales support

Timeline

Customer Service Coordinator

Vistar
08.2021 - 10.2023

Customer Service Representative

PepsiCo
05.2021 - 08.2022

Customer Relations Representative

Trimark Foodcraft
09.2016 - Current

Framer Specialist

Ashley Furniture Distribution Center
05.2015 - 09.2016

Sales Associate

DTLR
11.2013 - 05.2015

Associate of Business Administration - Business Administration

Old Dominion University

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Lawrence Holman