Lawrence Inabnit
Provo,UT
Summary
Results-oriented instructor experienced in consulting with both students and management to create engaging and effective training programs. Top-notch work ethic and analytical skills. Offering 4 years of experience in instructing and 6 years in the customer service industry. Proficient in evaluation and monitoring student performance. Hardworking and energetic with excellent communication and supervisory skills.
Overview
7
7
years of professional experience
Work History
Training Manager
My Plan Advocate
2023.09 - 2024.03
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
Territory Sales Manager
Premium Retail Services Inc
2022.04 - 2023.08
- Coordinated staff schedules to properly allocate resources and meet business needs.
- Delegated work assignments and processes to manage inventory, manpower and equipment and maintain optimal customer service.
- Delivered process improvement solutions to achieve organizational objectives and key metric targets.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Hired, supervised and coached employees on sales strategies to optimize performance.
- Trained new sales representatives on sales strategies and processes to reduce process gaps.
- Became a top performing sales manager in first month
- surpassed the company goal of 40 sales in second month and reached 60 sales
Instructor
Gohealth
2018.07 - 2022.03
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
- Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
- Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
- Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.
- Closely tracked student progress frequently checking in with struggling students and identifying root causes of problems.
- Monitored participant workflow and behaviors throughout training process.
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
Sales Lead
GoHealth
2018.07 - 2019.02
- Trained team members on performance metrics and consumer behavior identification
- Monitored calls and gave effective and constructive feedback to individual employees
- Communicated clear expectations and goals to each team member
- Provided instruction, coaching, and motivation to all employees during the shift
- Responded to team support questions in a timely manner to maintain call center efficiency
- Handled advanced issues with a calm, knowledgeable and professional approach
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth
- Coordinated and encouraged professional development among direct reports
Floor Support Supervisor
SYKES
2017.05 - 2018.06
- Facilitate agent growth via peer to peer coaching, setting individual metric goals, and helping with personal/ professional development
- Lead team discussions on floor trends and call behaviors during team meetings/training
- Help create positive team morale through building strong work relationships with each team member
- Investigates and resolves inquiries and complaints in a timely and empathetic manner
- Provides elevated customer experiences by assisting agents in talking through de-escalating customers and creating long term solutions for complex problems
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Bachelor of Science - Criminal Justice
University Of Phoenix
Tempe, AZ03.2025
Skills
- New hire on-boarding
- Training solutions development
- Training Methods
- Leadership training
- Process evaluation and enhancement
- Adult Learning Theories
- Training facilitation
- Customized training
- Classroom Instruction
- Written and oral communication
- Learning Management Systems
- Course Development
Timeline
Training Manager
My Plan Advocate
2023.09 - 2024.03
Territory Sales Manager
Premium Retail Services Inc
2022.04 - 2023.08
Instructor
Gohealth
2018.07 - 2022.03
Sales Lead
GoHealth
2018.07 - 2019.02
Floor Support Supervisor
SYKES
2017.05 - 2018.06
Bachelor of Science - Criminal Justice
University Of Phoenix
Similar Profiles
John TellezJohn Tellez
Senior Sales and Program Manager at My Plan AdvocateSenior Sales and Program Manager at My Plan Advocate
Mandi JonesMandi Jones
Master Advocate at My Plan AdvocateMaster Advocate at My Plan Advocate
HELEN DIEDEHELEN DIEDE
Licensed Health Insurance Agent at My Plan Advocate Insurance - acquired EversuranceLicensed Health Insurance Agent at My Plan Advocate Insurance - acquired Eversurance