Dedicated Help Desk Technician with a strong background in computer diagnostics, hardware installation, and software troubleshooting. Committed to enhancing user experience through effective communication and problem-solving skills.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Help Desk Technician
Thornton Township High School District 205
South Holland
06.2017 - Current
Provided technical support to staff and students for hardware and software issues.
Diagnosed and resolved computer system malfunctions and user inquiries efficiently.
Installed and configured new computers, printers, and peripheral devices.
Tracked IT equipment inventory and coordinated timely replacements to ensure operational readiness.
Documented support requests and solutions in help desk ticketing system to enhance knowledge sharing.
Collaborated with IT team to streamline support processes and enhance user experiences.
Help Desk Technician at NRTC - National Rural Telecommunications CooperativeHelp Desk Technician at NRTC - National Rural Telecommunications Cooperative