Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lawrence Johnson
Open To Work

Lawrence Johnson

Help Desk Technician
Chicago,Illinois

Summary

Dedicated Help Desk Technician with a strong background in computer diagnostics, hardware installation, and software troubleshooting. Committed to enhancing user experience through effective communication and problem-solving skills.

Overview

9
9
years of professional experience
2
2
Certification

Work History

Help Desk Technician

Thornton Township High School District 205
South Holland
06.2017 - Current
  • Provided technical support to staff and students for hardware and software issues.
  • Diagnosed and resolved computer system malfunctions and user inquiries efficiently.
  • Installed and configured new computers, printers, and peripheral devices.
  • Tracked IT equipment inventory and coordinated timely replacements to ensure operational readiness.
  • Documented support requests and solutions in help desk ticketing system to enhance knowledge sharing.
  • Collaborated with IT team to streamline support processes and enhance user experiences.

Education

Some College (No Degree) -

Computer Systems Institute
IL

Skills

  • Help desk support
  • Technical support
  • Software troubleshooting
  • Remote support
  • Computer diagnostics
  • Hardware installation
  • Hardware repair
  • Software installation
  • Network configuration
  • Network testing
  • Operating systems
  • Data backup and recovery
  • Help desk software
  • Support ticket system management
  • Technical documentation
  • Customer service
  • Problem solving
  • Analytical thinking
  • Effective communication
  • Complaint resolution
  • Inventory management
  • Antivirus software

Certification

CompTIA Network +

CompTIA A+

Timeline

Help Desk Technician

Thornton Township High School District 205
06.2017 - Current

Some College (No Degree) -

Computer Systems Institute
Lawrence JohnsonHelp Desk Technician