Lawrence Jones
Joppa,MD
Summary
Very dependable and dedicated team leader with expertise in customer service, conflict resolution, and operational efficiency. Proven ability to train new team members and improve processes to enhance customer satisfaction and team performance.
Overview
4
4
years of professional experience
Work History
Crew Member Team Leader
McDonald's Restaurant
Hanover, PA
06.2021 - 02.2025
- Trained new crew members on customer service and food preparation standards.
- Assisted in inventory management by restocking supplies and monitoring usage.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Implemented procedures to improve operational efficiency within the crew team.
- Managed cash flow by accurately counting money at beginning and end of shift.
- Managed cash register operations, ensuring proper cash handling and security.
- Trained new cashiers on systems, procedures, and customer service best practices.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Perry Hall High School
Nottingham, MD06-2026
Skills
- Customer service
- Team leadership
- Inventory management
- Cash handling
- Operational efficiency
- Conflict resolution
- Time management
- Communication skills
Timeline
Crew Member Team Leader
McDonald's Restaurant
06.2021 - 02.2025
High School Diploma -
Perry Hall High School