Lawrence Kamara
Bellingham,WA
Summary
"Knowledgeable and dedicated customer service professional with extensive experience in delivering exceptional service and
fostering positive client relationships. A solid team player with a positive and outgoing demeanor, adept at establishing
rapport and ensuring customer satisfaction. Motivated to contribute to company success through quality service, process
optimization, and efficiency. Articulate, energetic, and results-oriented, with a proven passion for developing relationships,
cultivating partnerships, and driving business growth.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lulu's Venture
09.2021 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Conducted periodic audits to verify inventory accuracy.
- Enhanced customer satisfaction with effective communication and problem-solving skills.
Receptionist
ICC
03.2021 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Hospitality Worker
Fourah Bay College
06.2020 - 03.2021
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
Education
Bachelor of Science - Engineering
Fourah Bay College
08-2026
Skills
Communication Skills
Problem-Solving
Empathy and Emotional Intelligence
Product Knowledge
Time Management
Timeline
Customer Service Representative
Lulu's Venture
09.2021 - 09.2024
Receptionist
ICC
03.2021 - 12.2023
Hospitality Worker
Fourah Bay College
06.2020 - 03.2021
Bachelor of Science - Engineering
Fourah Bay College
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