Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
Timeline
Generic

Lawrence Leonard

Chicago,IL

Summary

Seasoned Sales Agent possessing broad knowledge of sales strategies and customer relationship management. Well-versed in identifying potential leads, negotiating deals, and closing sales. Strong communication skills combined with problem-solving abilities have consistently contributed to driving business growth. Made significant contributions to previous work environments by fostering long-term client relationships through personalized customer service.

Overview

1
1
year of professional experience

Work History

Sales Agent

Illinois Gas and Ellectric
Chicago, IL
11.2023 - 07.2024
  • Resolved customer complaints promptly and effectively.
  • Developed relationships with customers by providing excellent customer service.
  • Conducted market research to identify potential customers and their needs.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques.
  • Listened to customer needs to identify and recommend best products and services.
  • Recruited, hired and trained new hires to optimize profitability.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Negotiated deals and handled complaints or objections.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Crew Member

Dunkin' Donuts
Chicago, Illinois
03.2023 - 10.2023
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Maintained an organized work area to ensure efficient operations.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Informed customers about daily specials in an engaging manner.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Education

High School Diploma -

Mayo Senior High School
Rochester, MN
06-2022

Some College (No Degree) - Cyber Security And Networking

DeVry University
Villa Park, IL

Skills

  • Customer Assistance
  • Networking
  • Territory Management
  • Sales Strategies
  • Key relationship management
  • Offering sales support
  • Performance Tracking

Accomplishments

  • Received promotion within a month of work
  • Exceeded daily sales goals regularly
  • Branded as 2nd best salesman in the Forest Park office in the month of May with a bonus as a reward

Languages

English
Professional

Timeline

Sales Agent

Illinois Gas and Ellectric
11.2023 - 07.2024

Crew Member

Dunkin' Donuts
03.2023 - 10.2023

High School Diploma -

Mayo Senior High School

Some College (No Degree) - Cyber Security And Networking

DeVry University

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Lawrence Leonard