Open To Work
Lawrence Llovet
Tucson,AZ
Work Preference
Summary
Results-oriented Store Manager with 16 years of experience in retail operations. Skilled in cash handling, problem-solving, and customer service. Committed to enhancing operational performance and achieving sales targets through strategic merchandising and effective team leadership.
Overview
21
21
years of professional experience
Work History
Store Manager
disruptive products inc.
Tucson, Arizona
11.2007 - 09.2024
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Trained new employees on store policies and customer service techniques.
- Oversaw inventory management to maintain stock levels and product availability.
- Implemented visual merchandising strategies to enhance product presentation in-store.
- Scheduled staff shifts to align with peak customer traffic times effectively.
- Assisted customers with inquiries and resolved issues promptly and professionally.
- Conducted regular audits of merchandise to prevent loss and ensure compliance.
- Coordinated promotions and events to drive customer engagement and store traffic.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Assisted customers in selecting firearms and accessories based on needs.
- Maintained product knowledge on firearms, ammunition, and safety regulations.
- Processed sales transactions efficiently using point-of-sale systems.
- Educated customers about firearm safety and responsible ownership practices.
- Conducted inventory management to ensure stock levels met customer demand.
- Collaborated with team members to enhance customer service experience.
- Trained new associates on product features and sales techniques.
- Resolved customer inquiries and concerns to promote satisfaction and loyalty.
- Completed required paperwork and background checks for each purchase.
- Advised customers on correct weapons, ammunition and accessories for intended uses.
- Kept inventory of firearms and ammunition well-organized, stocked, and secure.
- Increased sales by cross-selling firearms and accessories purchases.
- Maintained organized and completed payment and purchase records for in-store and special events sales.
- Connected with customers using strong conversational skills to uncover unique needs.
- Organized promotional events to increase brand awareness within the community.
- Processed returns and exchanges in accordance with company policy.
- Demonstrated proper handling of firearms to customers during product demonstrations.
- Organized, inventoried, and restocked shelves with new products as they arrived.
- Performed daily cleaning and maintenance on displayed firearms in store.
- Attended trade shows and other industry related events to stay current on market trends.
- Responded to online inquiries from potential buyers regarding availability, pricing, and features for specific firearms models.
- Researched new products available in the marketplace for potential inclusion into inventory selection.
- Provided exceptional customer service by responding promptly to inquiries and resolving complaints quickly.
- Analyzed sales data weekly to identify areas where improvements could be made in terms of merchandising strategies or product assortment.
- Advised customers on proper care and storage of firearms after purchase.
- Educated customers on applicable laws governing the use of firearms in their area.
- Provided support to team members during busy times by helping out with tasks such as stocking shelves or helping customers make selections.
- Tracked inventory levels on a regular basis to ensure adequate supply of products.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assembled and repaired firearms using precision tools and equipment.
- Inspected firearms for safety and operational reliability before customer delivery.
- Customized firearm features based on client specifications and preferences.
- Maintained a clean and organized workspace to ensure efficiency and safety.
- Provided expert advice on firearm maintenance and usage to customers.
- Collaborated with suppliers to source high-quality materials for repairs and modifications.
- Trained junior staff in proper gunsmithing techniques and safety protocols.
- Documented all repairs and modifications performed on customer firearms for records.
- Installed recoil pads on rifle stocks to reduce felt kickback upon firing.
- Repaired damaged stocks, barrels and actions of customer guns.
- Tested firearms to ensure accuracy in performance.
- Altered existing tools to create customized items used by shooters or hunters.
- Assembled new firearms from components and parts.
- Provided advice on firearm safety and maintenance to customers.
- Ordered parts and supplies necessary for gunsmithing services.
- Fabricated custom parts for handguns, rifles and shotguns.
- Used specialized tools such as lathes, grinders and milling machines to fabricate gun parts.
- Inspected, cleaned and repaired firearms for customers.
- Calibrated sights, scopes, triggers, hammers and other components of firearms.
- Filed serial numbers onto newly manufactured firearms.
- Disassembled weapons down to their individual components for cleaning purposes.
- Maintained records of all repairs performed on customer guns.
- Checked function of various types of ammunition in different types of firearms.
- Performed custom modifications on customer firearms.
- Trimmed, filed, ground, buffed and smoothed surfaces, seams and joints of assembled parts.
- Oiled machines, dies and work pieces and conducted other routine maintenance.
- Positioned work piece against stops and properly aligned layout marks with die or blade.
- Interpreted blueprints, drawings and written and verbal instructions to set up jobs.
Lead Installation Technician
84 Lumber
Tucson, Arizona
03.2005 - 08.2006
- Supervised installation teams to ensure adherence to safety standards.
- Coordinated material delivery and inventory management for installation projects.
- Trained technicians on installation procedures and safety protocols.
- Reviewed blueprints to establish project specifications and requirements.
- Inspected completed installations for quality assurance and compliance with guidelines.
- Analyzed customer feedback to identify service delivery improvement areas.
- Maintained accurate work orders prior to job initiation.
- Provided technical guidance and support to installation team members.
Lead Install Technician
petty products and windows
Tucson, Arizona
02.2004 - 03.2005
- Installed windows and doors in compliance with safety protocols and manufacturer guidelines.
- Conducted thorough site assessments to identify installation requirements and challenges.
- Collaborated with team members to ensure timely completion of installation projects.
- Trained technicians on proper installation techniques and adherence to safety procedures.
- Maintained tools and equipment for optimal performance during installations.
- Monitored quality assurance throughout installation processes, ensuring accuracy of work performed.
- Communicated with clients to address inquiries and provide project updates.
- Performed troubleshooting and repairs on malfunctioning equipment to restore functionality.
Education
High School Diploma -
Sunnyside High School
Tucson, AZ03-2001
Some College (No Degree) - General Studies
Pima Community College
Tucson, AZSkills
- Visual merchandising and inventory management
- Cash handling and money management
- Staff training and mentoring
- Customer service and relations
- Sales analysis and strategies
- Problem solving and conflict resolution
- Relationship building and customer engagement
- Operations management and oversight
- Mathematical aptitude and accuracy
- Merchandise planning and forecasting
- Work planning and prioritization
- Store operations procedures
- Documentation and reporting
- Loss prevention strategies
Timeline
Store Manager
disruptive products inc.
11.2007 - 09.2024
Lead Installation Technician
84 Lumber
03.2005 - 08.2006
Lead Install Technician
petty products and windows
02.2004 - 03.2005
High School Diploma -
Sunnyside High School
Some College (No Degree) - General Studies
Pima Community College