Lawrence Markle
Middletown,PA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
35
35
years of professional experience
Work History
Pro Sales Specialist
Lowes Home Improvment
06.2017 - Current
- Boosted sales performance by implementing effective sales strategies and techniques.
- Achieved consistent growth in market share through thorough market analysis and strategic planning.
- Exceeded sales targets by building strong relationships with clients and providing exceptional customer service.
- Streamlined the sales process for increased efficiency, leading to higher conversion rates.
- Delivered compelling sales presentations, resulting in the successful acquisition of new accounts.
- Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
- Identified opportunities for upselling and cross-selling within existing accounts, generating additional revenue streams.
- Enhanced customer satisfaction levels by addressing concerns promptly and offering tailored solutions to meet their unique needs.
- Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Quoted prices, credit terms and other bid specifications.
Sales Floor Manager
Lowes Home Improvement Warehouse
03.2003 - 06.2017
- Increased sales revenue by implementing effective floor management strategies and motivating team members.
- Established strong customer relationships by providing exceptional service and addressing concerns promptly.
- Exceeded sales targets consistently with a proactive approach to product promotion and client engagement.
- Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
- Developed high-performing sales teams through regular coaching, mentoring, and performance reviews.
- Enhanced store appearance by creating visually appealing displays that attracted customers and increased foot traffic.
- Streamlined operational processes for improved efficiency, reducing overhead costs while maintaining high standards of service.
- Analyzed sales data to identify trends, adjusting strategies accordingly for maximum effectiveness.
- Implemented loss prevention policies to minimize shrinkage and protect company assets.
- Organized staff schedules to ensure adequate coverage during peak hours without compromising employee satisfaction or productivity.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Facilitated ongoing training programs to enhance staff knowledge of products, promotions, and selling techniques.
- Monitored competitor activities closely for market insights assisting in better decision-making regarding pricing strategies.
- Maintained compliance with company policies as well as federal/state regulations concerning safety procedures on the sales floor.
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Partnered with cross-functional departments such as merchandising and logistics ensuring seamless operations and increased sales efficiency.
- Trained and supported sales force with closing deals.
- Assisted customers with [Product or Service] selection through carefully curated questions.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Overcame objections and closed sales while following company policies and legal requirements.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Demonstrated product and answered questions for prospective customers.
- Set sales goals and tracked progress using [Software].
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Appliance Sales Specialist
Lowes Home Improvement Warehouse
08.1999 - 03.2003
- Boosted sales by effectively showcasing appliance features and benefits to customers.
- Enhanced customer satisfaction with personalized product recommendations based on their specific needs.
- Streamlined the sales process for increased efficiency and better client experience.
- Developed strong relationships with suppliers, ensuring timely delivery of appliances and excellent support services.
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Stayed up-to-date on emerging trends within the appliance industry by attending trade shows and conferences.
- Implemented effective merchandising strategies that showcased products in a visually appealing manner, enticing prospective buyers.
- Addressed customer concerns promptly, demonstrating empathy while providing effective solutions that retained business relationships.
- Educated customers on appliance installation processes and maintenance techniques for optimal performance over time.
- Assisted in training new employees on company policies, procedures, and sales techniques for a seamless transition into the team culture.
- Mentored junior colleagues in developing advanced selling skills which contributed towards overall improvements in team performance.
- Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Maintained product knowledge to assist and educate customers on options available.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Operated store equipment to promote safety and reduce injury.
- Utilized [Software] to check item availability in store inventory.
- Offered insight into features for such appliances as [Type] and [Type] to help customers make educated buying decisions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate
Harrisburg Radio Lab
04.1992 - 08.1999
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Lowes Home Improvement Warehouse
10.1988 - 04.1992
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
South Western Senior High School
Hanover, PA06.1987
Skills
- Objection Handling
- Outside Sales
- Cold-Calling
- Performance Tracking
- Closing Techniques
- Sales Planning
- Team Collaboration
- Goal Setting
- Account Management
- Product Knowledge
- Upselling Strategies
- Problem Solving
- Customer Retention
- Decision Making
- Technical Sales
- Time Management
- Relationship Building
- Asset Protection
- Budget Management
- Account Servicing
- Stock Management
Accomplishments
President club 4 years in a row. Top 10 salesman in region. Credit leader
Affiliations
- I enjoy dealing with customers, I also enjoy carpentry which my Stepfather was a carpenter
Timeline
Pro Sales Specialist
Lowes Home Improvment
06.2017 - Current
Sales Floor Manager
Lowes Home Improvement Warehouse
03.2003 - 06.2017
Appliance Sales Specialist
Lowes Home Improvement Warehouse
08.1999 - 03.2003
Sales Associate
Harrisburg Radio Lab
04.1992 - 08.1999
Sales Associate
Lowes Home Improvement Warehouse
10.1988 - 04.1992
High School Diploma -
South Western Senior High School