Lawrence Martin
Vidor,TX
Summary
Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
General Manager
Office Depot
03.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Sales Manager (Assistant Manager)
Office Depot
09.2019 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Client Engagement Manager
Office Depot
01.2019 - 09.2019
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Established performance and service goals and held associates accountable for individual performance.
Senior Sales Consultant
Office Depot
08.2014 - 01.2019
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Evaluated clients' needs and created plan of action to provide solutions.
- Exceeded customer requirements with accurate and deliverable solutions.
Education
Associate of Applied Science - Computer Networking And Troubleshooting
Lamar Institute of Technology
Beaumont, TX12.2012
Skills
- Account Management
- Branding
- Expense Control
- Staff Supervision
- Schedule Management
- Process Automation
- P&L Management
- Loss Prevention
Timeline
General Manager
Office Depot
03.2023 - Current
Sales Manager (Assistant Manager)
Office Depot
09.2019 - 03.2023
Client Engagement Manager
Office Depot
01.2019 - 09.2019
Senior Sales Consultant
Office Depot
08.2014 - 01.2019
Associate of Applied Science - Computer Networking And Troubleshooting
Lamar Institute of Technology
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