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Lawrence Milledge
Troy,NY
Summary
Proficient Customer Service with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Knowledgeable and dedicated customer service professional with extensive experience in Construction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Warm, friendly and knowledgeable General Merchandise Clerk creates outstanding customer experience through stocking, pricing and displaying general merchandise items and assisting customers with product inquiries. Establishes and maintains safe and clean environment that encourages customers to return. Assists in reaching sales and profit goals and monitors quality assurance standards to deliver excellent customer service.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
General Merchandise
Target
Latham, New York
09.2019 - 03.2020
- Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Completed efficient weekly pricing changes for general merchandise categories.
- Complied with health regulations, sanitation guidelines and safety procedures for department and store to promote safe and clean shopping environment for guests.
- Set up regular and promotional signage throughout sales floor.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Worked with department managers to maintain adequate inventor for regular and promotional demand.
- Received new stock and input values into computer system.
Concrete Laborer
Larry's Concrete
Troy, New York
06.2019 - 09.2019
- Measured precise amounts of concrete and verified levelness to improve quality of finished product.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
- Routinely lifted and moved items weighing up to 150 pounds.
- Created specific finishes on poured concrete.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Leveled, smoothed and finished surfaces of poured concrete for construction projects.
Roofer
Traveling Roofing
Troy, New York
05.2019 - 07.2019
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Inspected problem roofs to determine best repair procedures.
- Scheduled and attended pre-planning sessions with general contractors.
- Applied gravel and pebbles over top layer, using rake and stiff-bristled broom.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents and intersecting roof surfaces.
- Effectively communicated with clients in person and through phone and email.
- Safely used all tools and equipment to prevent worksite injuries.
- Fastened composition shingles and sheets to roof with asphalt, cement and nails.
Stocker
Walmart
Troy, New York
03.2018 - 02.2019
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Attended and participated in sales meetings to stay abreast of current offers and product issues.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Took on customer service duties, contributing with teams of up to [Number] to achieve top ratings in satisfaction surveys.
- Answered customer questions and provided detailed product information.
- Maintained inventory and ordered new supplies to meet expected needs.
- Simplified shipping and receiving processes for improved workflow.
- Checked packages and merchandise for damage and notified vendors.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Dishwasher
Unagi Sushi
Troy, NY
10.2017 - 01.2018
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or multiple items used often by kitchen staff.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Performed routine maintenance on dishwasher and equipment by request of managers.
- Increased machine efficiency by scraping and pre-washing dishes.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Troy High School
Troy, NY 09.2013 - 06.2017
No Degree - Construction
Hudson Valley Community College
Troy, NY 09.2021 - Current
Skills
Critical Thinking Skills
Problem Solving Skills
Customer Service Skills
Teamwork Skills
Communication Skills
Adaptability
Decision Making Skills
Leadership Skills
Order fulfillment
Retail merchandising
Customer relationships
Stock management
Warehouse safety
Pallet arrangement
Cash register operation
Administrative support
Stocking and replenishing
Software
Timeline
No Degree - Construction
Hudson Valley Community College
09.2021 - Current
General Merchandise
Target
09.2019 - 03.2020
Concrete Laborer
Larry's Concrete
06.2019 - 09.2019
Roofer
Traveling Roofing
05.2019 - 07.2019
Stocker
Walmart
03.2018 - 02.2019
Dishwasher
Unagi Sushi
10.2017 - 01.2018
High School Diploma -
Troy High School
09.2013 - 06.2017
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