Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lawrence Miller

El Paso

Summary

Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.

Overview

15
15
years of professional experience

Work History

Intensive Case Manager

Project Amistad
El Paso
01.2023 - 10.2024
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Identified barriers to client success and developed strategies to overcome them.
  • Served as a liaison between the client and other providers involved in the delivery of care such as psychiatrists, psychologists, social workers.
  • Assisted clients in developing strategies for managing symptoms associated with mental health disorders.
  • Advocated on behalf of clients to secure necessary services and support.
  • Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.

Outreach Specialist

Opportunity Center
El Paso
01.2022 - 01.2023
  • Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
  • Developed and implemented comprehensive outreach strategies to engage target audiences.
  • Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
  • Maintained outreach contacts in organization's database to track progress toward base building goals.
  • Partnered with senior leadership to execute needs analysis, requirements definition, and sourcing timelines to ensure on-time, under-budget candidate identification.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Collaborated with community-based organizations and key stakeholders to address community initiatives.

Intake Specialist

Opportunity Center
El Paso
04.2021 - 01.2022
  • Assisted in the development of outreach programs to increase awareness and accessibility of services.
  • Addressed and resolved client concerns or complaints related to the intake process.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Made referrals to utilize community resources for resident's needs.
  • Provided referrals to appropriate resources within the community when necessary.
  • Coordinated the intake process, ensuring all required documentation was collected and processed.
  • Maintained accurate and up-to-date records of client interactions and services provided.

Shelter Monitor

Delta Welcome Center
El Paso
06.2020 - 04.2021
  • Collaborated with social workers to support patients.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Participated in trainings sessions designed to enhance knowledge of relevant policies and procedures.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Made referrals to utilize community resources for resident's needs.
  • Maintained professionalism and efficiency in emergency situations.
  • Conducted regular inspections of the premises to detect any issues or hazards and reported them to management promptly.

Night Auditor

La Quinta
Hinesville
03.2018 - 02.2019
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Prepared detailed audit reports at the end of each shift.
  • Generated daily, weekly, and monthly reports to close out day and meet objectives.
  • Received payments from customers via cash or credit cards.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Verified customer credit to establish payment method for accommodations.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.

Food Service Specialist

United States Army
Fort Bliss
06.2013 - 03.2016
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Operated cash register to process cash, check, and credit card transactions.
  • Used correct cleaning and sanitizing techniques on surfaces, tools and equipment.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Organized and stocked kitchen storage areas, refrigerators, freezers and other related food service equipment.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.

Food Service Specialist

United States Army
Incirlik
06.2012 - 12.2012
  • Provided excellent customer service by greeting guests promptly upon arrival at the restaurant.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Assisted with food preparation and assembly of meals according to recipes and established portion control standards.
  • Ensured proper sanitation of work areas before, during, and after meal services.
  • Maintained safe food handling practices to prevent germ spread.
  • Refilled condiments, napkins and server workstations.

Food Service Specialist

United States Army
Vilseck
03.2010 - 06.2012
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Used correct cleaning and sanitizing techniques on surfaces, tools and equipment.
  • Prepared nutritious meals according to standard guidelines.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Assisted with food preparation and assembly of meals according to recipes and established portion control standards.
  • Monitored food temperatures to ensure safety and quality standards were met.

Education

High School Diploma -

Amos P. Godby
Tallahassee, FL
06-2010

Some College (No Degree) -

Purdue University
West Lafayette, IN

Skills

  • Client advocacy
  • Care coordination
  • Active listening
  • Crisis intervention
  • Community resource navigation
  • Case documentation
  • Mental health support
  • Outreach strategy development
  • Interdisciplinary collaboration
  • Policy compliance

Timeline

Intensive Case Manager

Project Amistad
01.2023 - 10.2024

Outreach Specialist

Opportunity Center
01.2022 - 01.2023

Intake Specialist

Opportunity Center
04.2021 - 01.2022

Shelter Monitor

Delta Welcome Center
06.2020 - 04.2021

Night Auditor

La Quinta
03.2018 - 02.2019

Food Service Specialist

United States Army
06.2013 - 03.2016

Food Service Specialist

United States Army
06.2012 - 12.2012

Food Service Specialist

United States Army
03.2010 - 06.2012

High School Diploma -

Amos P. Godby

Some College (No Degree) -

Purdue University

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