MS Office 365
Lawrence Mui
Business Adminstration
Hayward,United States
Summary
Educated Business Administration and Office Assistant Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly independent and welcoming in a fast paced work environment. Talented problem solver while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Known as a dependable, ethical and confidential support specialist that blends advanced organizational, technical and business acumen. Works effectively in managing clerical requirements and assisting staff with duties beyond those assigned.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Office Administrative Assistant
T&W LLC
Millbrae, CA
10.2010 - Current
- Deliver top-notch administrative support to office staff, promoting excellence in office operations.
- Support senior management with proactive correspondence handling, document coordination, customer relations, streamline administration and prioritize tasks.
- Promote superior experience by addressing external and internal customer concerns, demonstrating empathy, and resolving problems swiftly.
- Support time-tested professional relationships, working with stakeholders to facilitate communication.
- Uphold strict timetables by maintaining accurate, balanced calendars.
- Produce high-quality communications for internal and external use, generate reports and business documents in Word and prepared PowerPoint presentations.
- Conduct research to assist with routine tasks and special projects.
- Write and enforce administrative procedure plans to reduce errors and prevent process delays.
- Implement updates to policies and practices for organization and monitor effect.
- Execute data analysis and storage system to improve organization and management.
- Coordinate training for new team members, overseeing onboarding details.
- Administer weekly brainstorm sessions and distribute meeting notes to identify, analyze and improve workflows.
- Facilitate client service agreements, conceptualize new business setup forms, optimize onboarding administration, augment new hire orientation, and improve sales meetings.
- Research market pricing and perform compensation analysis to determine if salaries fall within the national average.
- Provide analytics and data from ongoing compensation programs, follow closely to assess the effectiveness, and proactively meet changing demands if necessary.
- Maintain current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Provide support to management in identifying complex personnel issues such as performance management, resolution advice, training needs, action plan, and evaluation of results.
- Gather documents, data and formulate analytics to prepare issues for discussion and reports for review.
- Identify communication channels to set roadmap to distribute information.
- Maintain associate employee files, coordinate training for new team members, oversee onboarding details. and support HR requirements.
- Use QuickBooks to produce monthly invoices, reports, overhaul employee schedules and wage administration management to save $3000 and reduce 20 work hours per month with QuickBooks.
- Create and update records and files to maintain document compliance of rules and regulations.
- Update ERM system spreadsheets and databases to track, analyze and report on performance and sales data.
- Expertly coordinate logistics for functions both within and outside of organization.
- Administer office printing, copying, parcel preparation, and distribution using a wide range of office equipment such as a computer, scanner, printer, fax machine, mail stamping machines, and multi-line telephones.
- Screen visitors and telephone calls, transcribe messages, and direct to appropriate party.
- Maintain open communication with external and internal customers to foster positive relations and provide updates on issues.
- Complete a variety of special projects such as Microsoft PowerPoint presentations, financial spreadsheets, KPI (key performance indicators), ROI (return of investment), and CSAT (customer satisfaction score) reports.
Customer Service Administrative Coordinator
Cathay Pacific Airways LTD
San Francisco , CA
08.2007 - 10.2015
- Developed a solid understanding of interpersonal and customer relation skills necessity through frequent customer interaction. service error mitigation, and problem resolution with a wide range of customers from different social and economic backgrounds
- Conducted primary market research for industry irregularities, social media trends, and data allocation.
- Developed and retained strong rapport with key stakeholders such as airport authorities and government agencies by attending and participating in various meetings, drills, and training at SFO.
- Offered assistance, collaboration and clerical support to other employees and adapting to requirements of department.
- Created and maintained office systems to efficiently deal with documentation.
- Developed and maintained automated alert systems for important deadlines.
- Leveraged accounting software to manage expenses and keep track of finances.
- Worked with senior management to initiate new projects and assist in various processes.
- Assisted director and senior personnel management of complex calendars and to-do lists to support organization and productivity.
- Handled scheduling for director's calendar and prepared meeting agenda and materials.
- Screened calls and emails and responded accordingly to support director correspondence.
- Prepared presentations, materials and documentation for director use in meetings and speaking engagements.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Developed and retained strong rapport with key stakeholders such as airport authorities and government agencies by attending and participating in various meetings, drills, and training at SFO.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Coordinated servicing of technology and secured company devices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Interacted with vendors to purchase and set up equipment and services.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Used advanced software to prepare documents, reports and presentations in company-directed formats and fonts accurately and consistently.
- Wrote reports, executive summaries, newsletters, professional memos, and marketing copy to support business objectives and growth.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Supervised the damage/lost luggage department and oversaw the investigation and negotiation in 1000 settlement claim cases.
- Operated computers and specialist equipment such as boarding pass machines, telex printers, and passport verification machines while providing technical assistance and troubleshooting solutions to typical office equipment.
- Processed and maintained company contracts, licenses, registrations, complex documents, and secure and sensitive information forms.
- Excelled in delegating and communicating confidential information effectively to team members and consistently provided informative updates to supervisor and upper management accurately.
- Documented and updated operational and administration injury and illness employee incidents.
- Maintained operation and administration of OSHA files after submission of required documents.
- Researched and reviewed current policy and procedures changes of required laws and policies on workplace-related injuries and illnesses.
Education
MBA -
Golden Gate University
San Francisco, CA 08.2010 - 12.2012
BS; Humanities, Arts, & Social Sciences - Business Administration
University of California, Riverside
Riverside, CA 08.2003 - 06.2007
Skills
Time Management
Hospitality
Data Analytics & Archiving
Technical & Software Literacy
Critical & Creative Thinking
Empathy
Communication
Adaptability
Decision Making
Document Control
Human Resources Development
Accomplishments
- Independently researched and created a regional sales campaign that successfully increased membership by 25% annually and surpassed sales goal by 38% when launched nationally.
Software
Google Workplace
ERP
Zendesk
Magento
Communication Technology
QuickBooks
Google Marketing Platform
Timeline
Office Administrative Assistant
T&W LLC
10.2010 - Current
MBA -
Golden Gate University
08.2010 - 12.2012
Customer Service Administrative Coordinator
Cathay Pacific Airways LTD
08.2007 - 10.2015
BS; Humanities, Arts, & Social Sciences - Business Administration
University of California, Riverside
08.2003 - 06.2007