Lawrence Mushonga
Lewisville
Summary
Adept at multitasking and problem-solving, I enhanced guest relations and operational efficiency at Big Cedar Lodge. Leveraging strong organizational skills and a proactive approach, I excelled in roles from front desk attendant to warehouse clerk, consistently prioritizing customer satisfaction and team collaboration.
Overview
3
3
years of professional experience
Work History
Front Desk Attendant
Big Cedar Lodge
04.2024 - 12.2024
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Processed payments accurately and securely for both room charges and incidental expenses during guest stays.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Purchasing Trainee
Cloud Nine Restaurent
01.2024 - 04.2024
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Filled out timesheets and paperwork according to identified requirements.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
Warehouse Clerk
Meikles Hotel
04.2022 - 12.2022
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Checked packages and merchandise for damage and notified vendors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
Diploma - Hospitality Management
SAHTC
Harare ZimbabweSkills
- Strong multitasking
- Problem-solving skills
- Guest relations
- Efficient organization
Timeline
Front Desk Attendant
Big Cedar Lodge
04.2024 - 12.2024
Purchasing Trainee
Cloud Nine Restaurent
01.2024 - 04.2024
Warehouse Clerk
Meikles Hotel
04.2022 - 12.2022
Diploma - Hospitality Management
SAHTC
Similar Profiles
Ingrid PadillaIngrid Padilla
Conference Services Manager at Big Cedar LodgeConference Services Manager at Big Cedar Lodge
Chloe PresnallChloe Presnall
Restaurant Hostess at big cedar lodgeRestaurant Hostess at big cedar lodge
Beau StewartBeau Stewart
Server Assistant at Big Cedar LodgeServer Assistant at Big Cedar Lodge