Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lawrence Nagel

Rancho Cucamonga,CA

Summary

Dynamic leader with a proven track record at Wells Fargo, adept in client relationship management and compliance assessment. Excelled in building lasting customer relationships and leading teams to exceed sales targets through innovative strategies and effective coaching. Skilled in both customer service and critical thinking, consistently achieving high customer satisfaction ratings without compromising on banking policies.

Overview

12
12
years of professional experience

Work History

Personal Banker

Wells Fargo
01.2022 - 10.2024
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Met with up to 40+ clients per week to assist with account updates, financial assessments, account openings including consumer, business, trusts, and estates.

Assistant Dept. Manager Service Deli

Super King Markets
03.2017 - 10.2021
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed team of 10 + employees and kept workloads fair and balanced.

Assistant Store Manager

Gamestop
10.2012 - 01.2016
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Supervised and evaluated staff of 10 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.

Education

Some College (No Degree) - General Education, English And Photography

Claremont High School
Claremont, CA

Skills

  • Compliance Assessment
  • Goal Setting
  • Cost Data Analysis
  • Staff Recruitment and Hiring
  • Adaptable to Changing Conditions
  • Team Building Leadership
  • Proactive and Focused
  • Employee Training Oversight
  • Budget Control
  • Sales Tracking
  • Packaging and Labeling
  • Critical Thinking
  • PPE Guideline Compliance
  • Cleaning and Sanitizing
  • Relationship Building
  • Branch operations
  • Client Relationship Management
  • Customer Satisfaction
  • Cash Handling
  • Personal/Business Banking
  • Account Maintenance
  • Loans
  • Notarial Acts
  • Document Review

Interests

Video games, Guitar and Bass, DC and Marvel, Comics, Sci-Fi Media, Cartoons, Anime, Ghostbusters, The Venture Bros, 30-Rock, The Boys, Better Call Saul, Fargo, Photography, Stand-up Comedy.

Timeline

Personal Banker

Wells Fargo
01.2022 - 10.2024

Assistant Dept. Manager Service Deli

Super King Markets
03.2017 - 10.2021

Assistant Store Manager

Gamestop
10.2012 - 01.2016

Some College (No Degree) - General Education, English And Photography

Claremont High School

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Lawrence Nagel