LJ Nimmerrichter
Moyock,NC
Summary
Results-driven General Manager with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Sales Manager
Audi Hampton
10.2023 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Manager
Hall Toyota Elizabeth City
11.2022 - 10.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
General Manager
Franklin Auto Center
03.2020 - 11.2022
- Established and administered annual budget with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Managed a dealership of 30+ employees.
- Managed employee training and reviews of all staff.
- Assisted in building a new dealership and added new franchise to the area (Chrysler, Dodge, Jeep, Ram).
- Managed a dealership with seven Franchises under two rooftops.
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
Finance Manager
First Team Toyota
11.2019 - 03.2020
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Reviewed documentation and identified financial discrepancies where applicable.
- Complied with established internal controls and policies.
Sales Manager
Hall Automotive
05.2018 - 11.2019
- Upheld all company policies and implemented standards in a fair manner.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on a daily basis and implementing improvement strategies.
- Supervised a sales force of 8-10 sales associates.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Supported the sales team in writing proposals and closing contracts.
- Planned and directed staff training and performance evaluations.
- Built relationships with customers and the community to establish long-term business growth.
General Sales Manager
Berglund Automotive
08.2014 - 03.2016
- Supervised a sales force of 8-10 sales associates.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed operational records and reports to project sales and determine profitability.
- Trained all incoming sales team members.
- Contacted customers by phone and email in response to inquiries.
- Promptly resolved all customer requests, questions and complaints.
- Maintained knowledge of current sales and promotions.
- Built relationships with customers and the community to establish long-term business growth.
Deputy Sheriff
Bedford County Sheriff's Office
02.2012 - 10.2014
- Conducted interviews with witnesses and clients.
- Carefully documented statements, observations and evidentiary materials.
- Organized and executed 10+ undercover surveillance operations using electronic recording equipment.
- Drafted and executed subpoenas, search warrants and surveillance activities.
- Interviewed and interrogated suspects.
- Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
- Seized evidence for investigations, including interviews of any and all potentially involved parties.
- Kept current on all agency and state policies, rules, regulations and statutes.
- Instructor for many different topics at the Police Academy.
- Field Training officer.
- Background investigator.
- Collaborated with federal agencies, including the DEA, US Marshall Services, and ATF.
Police Officer
Lynchburg City Police Department
06.2005 - 02.2012
- Collected and preserved physical evidence, photographs and laboratory submissions.
- Investigated 100+ violent crimes each year, including homicide, sexual assault, robbery, child abuse and domestic violence.
- Carefully documented statements, observations and evidentiary materials.
- Conducted interviews with witnesses and clients.
- Trained and supervised 10+ Police Officers.
- Drafted and executed subpoenas, search warrants and surveillance activities.
- Interviewed and interrogated suspects.
- Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
- Identified labels and stored evidence properly to verify that it was safe and secure.
- Kept current on all agency and state policies, rules, regulations and statutes.
- Conducted arrests and documented all relevant actions pursuant to the investigation.
- Pursued leads, complaints and referrals to determine occurrence of criminal activities.
- Collaborated with federal agencies, including the FBI, DEA, and Secret Service.
- Interviewed officers eligible for promotions and trained new hires in the field division.
Education
Bachelor of Science - General Studies / Mechanical Engineering
College of Southern Maryland
LaPlataHigh School Diploma - General Studies
Westlake High School
Waldorf, Md1996
Skills
- Accomplished manager
- Empowers high-performing sales teams
- Goal-oriented
- Positive and upbeat
- Decisive
- Ethical and honest
- Operations management
- Efficient multi-tasker
Certification
- NADA Certified Dealer Administrator, NADA (N368) - April 2021
Timeline
General Sales Manager
Audi Hampton
10.2023 - Current
Sales Manager
Hall Toyota Elizabeth City
11.2022 - 10.2023
General Manager
Franklin Auto Center
03.2020 - 11.2022
Finance Manager
First Team Toyota
11.2019 - 03.2020
Sales Manager
Hall Automotive
05.2018 - 11.2019
General Sales Manager
Berglund Automotive
08.2014 - 03.2016
Deputy Sheriff
Bedford County Sheriff's Office
02.2012 - 10.2014
Police Officer
Lynchburg City Police Department
06.2005 - 02.2012
Bachelor of Science - General Studies / Mechanical Engineering
College of Southern Maryland
High School Diploma - General Studies
Westlake High School
- NADA Certified Dealer Administrator, NADA (N368) - April 2021
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