Lawrence O'Connor
Big Lake,MN
Summary
Proven leader with extensive experience in retail management, notably at Hobby Lobby, where I excelled in inventory management and team leadership. Demonstrated ability in enhancing customer satisfaction and streamlining operations, achieving significant improvements in employee performance and customer relations . Skilled in multitasking, organization, and problem-solving, I drive results through effective communication and strategic planning.1
Overview
30
30
years of professional experience
1
1
Certification
Work History
Store Manager
Hobby Lobby
12.2016 - 02.2024
- 1Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.I
General Manager
Wedding Day Diamonds
12.2014 - 12.2016
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Manager
Sterling Corporation - Kay & Osterman Jewelers
03.2008 - 12.2014
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Manager, Operations Manager
Bed Bath & Beyond
04.2001 - 03.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Operations Manager, Assistant Store Manager
Kohls Department Store
05.1994 - 03.2001
- Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
No Degree - Law Enforcement
Mankato State University
Mankato, MN09.1988
No Degree - Law Enforcement
Lakewood Community College
White Bear Lake, MN09.1985
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Shift Scheduling
- Employee Training
- Recruitment and hiring
- Work Planning and Prioritization
Certification
Certified Diamondtologist
Certified Gemologist
Certified Framer
Timeline
Store Manager
Hobby Lobby
12.2016 - 02.2024
General Manager
Wedding Day Diamonds
12.2014 - 12.2016
Manager
Sterling Corporation - Kay & Osterman Jewelers
03.2008 - 12.2014
Store Manager, Operations Manager
Bed Bath & Beyond
04.2001 - 03.2008
Operations Manager, Assistant Store Manager
Kohls Department Store
05.1994 - 03.2001
No Degree - Law Enforcement
Mankato State University
No Degree - Law Enforcement
Lakewood Community College