Lawrence Perlitz
Punta Gorda,FL
Summary
Dynamic professional with a proven track record at Pat Tarsio Lanes, adept in team building and analytical thinking. Excelled in enhancing customer experience and streamlining operations, demonstrating exceptional interpersonal communication and problem-solving skills. Achieved significant improvements in efficiency and customer satisfaction, showcasing a commitment to excellence and attention to detail.
Overview
41
41
years of professional experience
Work History
Lead Flight Attendant
Spirit Airlines Inc.
12.2022 - 10.2024
- Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
- Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
- Provided exceptional customer service, addressing passenger concerns and resolving issues promptly.
- Resolved passenger conflicts and medical emergencies during flights.
- Evaluated crew performance during flights, providing constructive feedback for continuous improvement.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served as Union Rep for AFA Air Safety Health and Security Committee.
Front of House Team Member
Pat Tarsion Lanes
02.2019 - 11.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic sports entertainment complex while maintaining calm, professional demeanor.
- Disinfected frequently touched between guests to minimize infection risks.
Lead Bartender
Pat Tarsio Lanes
03.2009 - 02.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- De-escalate problems between customers and staff.
- Handle inter-personal disputes between team members.
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Decreased waste, following strict recipes and drink measurement protocol.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Managed cash and bar revenue during special promotions or sporting events.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Contract Postal Carrier
Self-Employed
01.2014 - 03.2018
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Police Detective
City Of Newburgh Police Department
07.1988 - 03.2002
- Investigated and reported crimes, accidents, offenses and damage to property.
- Gathered facts from interviews of suspects, witnesses and complainants.
- Delivered calm, professional testimony to support case evidence, establish timelines and offer law enforcement expertise.
- Conducted thorough investigations into illegal narcotics activities to help develop strong criminal cases.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Obtained and served search warrants related to ongoing cases.
- Collected witness statements and identified persons of interests.
- Appeared in court and testified under oath in drug, prostitution and related cases.
- Oversaw criminal cases, coordinated investigations and prepared evidence and investigators for court cases.
- Employ de-escalation techniques when conflict situations arise between citizens and Police or between groups of citizens.
Correctional Officer
New York State Department Of Corrections
09.1983 - 07.1988
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Conducted routine and emergency head counts.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints and searches.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Received and accounted for personal possessions and determined inmate work assignments.
- Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Booked new inmates into facility and processed inmates for release.
- Supervised inmates clearing debris from roadways and drains.
- Delivered inmates to work sites and returned safely by following protocols.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06.1981
Skills
- Team Building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Analytical and Critical Thinking
- Written Communication
- Interpersonal Communication
- Problem-Solving
- First Aid/CPR
- Excellent Communication
- Attention to Detail
Timeline
Lead Flight Attendant
Spirit Airlines Inc.
12.2022 - 10.2024
Front of House Team Member
Pat Tarsion Lanes
02.2019 - 11.2022
Contract Postal Carrier
Self-Employed
01.2014 - 03.2018
Lead Bartender
Pat Tarsio Lanes
03.2009 - 02.2019
Police Detective
City Of Newburgh Police Department
07.1988 - 03.2002
Correctional Officer
New York State Department Of Corrections
09.1983 - 07.1988
High School Diploma -
Newburgh Free Academy
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