Lawrence Pulley
Summary
Proven to enhance tenant satisfaction and operational efficiency at The Diplomat Condo Association, I excel in facilities management and customer service. Leveraging skills in HVAC maintenance and proactive communication, I've successfully implemented cost-saving strategies and improved team dynamics, contributing to a positive living environment and streamlined operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Assistant Building Manager
The Diplomat Condo Association
2022.01 - Current
- Implemented a proactive maintenance schedule that minimized disruptions to tenants while preserving asset value over time.
- Assisted in reducing building expenses by monitoring utility usage and implementing cost-saving measures.
- Improved tenant retention rates by cultivating positive relationships through attentive service and prompt issue resolution.
- Streamlined communication between tenants and management by establishing an effective system for reporting concerns and inquiries.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw inventory control for maintenance supplies, ensuring materials were readily available while controlling costs through strategic purchasing decisions.
- Maintained safety and security within the building by conducting regular inspections and enforcing policies.
- Managed move-in/move-out processes efficiently, minimizing vacancies while maintaining high standards for unit readiness.
- Evaluated building systems regularly, identifying areas for improvement and coordinating necessary upgrades with minimal impact on tenants.
- Collaborated with building management in preparing annual budgets, identifying areas for cost reduction, and forecasting future expenses.
- Inspected grounds and facilities to identify necessary repairs.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Planned and scheduled general maintenance, major repairs and remodeling projects.
- Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Inventory Control Specialist
Stakes Mfg
2020.11 - 2022.01
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Coordinated cross-functional teams during physical inventories, ensuring accurate counts while minimizing disruption to daily operations.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Optimized storage capacity utilization with strategic organization of products in the warehouse, allowing for easier accessibility and improved productivity.
- Contributed to cost-saving initiatives by identifying opportunities for inventory optimization, reducing carrying costs while maintaining adequate stock levels to meet customer demand.
Sales Associate
GNC Live Well
2019.05 - 2020.09
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Garage Attendant
Townepark
2017.03 - 2019.06
- Enhanced customer satisfaction by efficiently managing garage operations and providing prompt assistance to patrons.
- Maintained a clean and organized work environment, contributing to overall garage safety and functionality.
- Collaborated with team members to develop strategies for improving overall garage efficiency and client satisfaction.
- Assisted in the implementation of an effective parking system, maximizing space utilization within the facility.
- Conducted routine maintenance checks on parking equipment, promptly addressing any issues or malfunctions.
- Managed inventory of supplies and materials required for daily operations, ensuring availability when needed.
- Consistently adhered to company policies and procedures regarding vehicle handling, resulting in zero damage incidents during employment tenure.
Tool Rental Associate
Home Depot
2015.02 - 2017.10
- Enhanced customer satisfaction by providing knowledgeable tool recommendations and usage advice.
- Streamlined tool rental processes for improved efficiency and faster customer service.
- Maintained a clean, organized, and safe work environment to ensure optimal functionality of tools and equipment.
- Conducted regular inventory checks to maintain accurate stock levels and prevent loss or theft.
Education
High School Diploma -
Lutheran Highschool East
Cleveland Heights, OH05.2014
Skills
- Work Order Management
- Groundskeeping
- Property Maintenance
- Building inspections
- Facilities Management
- HVAC Systems
- Customer service and support
- Coordinating repairs
- Maintenance Planning
- Contractor Management
- Maintenance Scheduling
- HVAC maintenance
Timeline
Assistant Building Manager
The Diplomat Condo Association
2022.01 - Current
Inventory Control Specialist
Stakes Mfg
2020.11 - 2022.01
Sales Associate
GNC Live Well
2019.05 - 2020.09
Garage Attendant
Townepark
2017.03 - 2019.06
Tool Rental Associate
Home Depot
2015.02 - 2017.10
High School Diploma -
Lutheran Highschool East
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