Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lawrence Reynolds

Odessa

Summary

Dynamic professional with a proven track record. Excelling in sales strategies and team management. Recognized for surpassing sales targets and enhancing customer satisfaction through effective problem-solving and operational oversight. Skilled in employee training and strategic decision-making, driving performance and fostering strong client relationships.

Overview

20
20
years of professional experience

Work History

Layaway Manager/ 3rd Key

Paramount Jewelers
11.2023 - Current
  • Execute daily inventory counts of merchandise and cash registers.
  • Delegate responsibilities to associates to enhance workflow efficiency.
  • Monitor emails and customer reviews to address service-related issues promptly.
  • Generate weekly reports detailing layaway payments due and contacted customers to resolve related concerns.
  • Resolve customer service issues with professionalism and efficiency.
  • Train new employees on financing procedures and effective sales strategies.

Director of Polo Department

Dillards Department Store
09.2022 - 11.2023
  • Directed merchandising and visual standards for The Polo Department, leading to exceeded sales expectations.
  • Consistently surpassed sales targets with focused efforts on product presentation.
  • Contributed to monthly team discussions to align on directives and performance goals.

Operations Manager

Big M Answering Service
09.2019 - 07.2022
  • Leveraged problem-solving skills and strategic planning to lead operational initiatives.
  • Streamlined processes by pinpointing inefficiencies within operations.
  • Developed strategies aimed at improving service quality, elevating customer satisfaction.
  • Boosted company profits through performance optimization initiatives.
  • Facilitated training for new hires across diverse operational areas.
  • Managed customer complaints about service and billing, ensuring prompt resolution.

Lead Field Service Technician

Venture Communication
07.2008 - 09.2019
  • Delivered preventive maintenance initiatives that significantly cut equipment downtime.
  • Swiftly resolved field service issues, leading to enhanced customer satisfaction.
  • Led larger projects to uphold quality standards and boost client contentment.
  • Installed and programmed phone systems, data systems, and security systems efficiently.
  • Applied strong analytical skills to troubleshoot intricate technical problems.
  • Regularly met repair and maintenance deadlines to reduce client downtime.

Office Manager

Big M Answering Service
08.2005 - 07.2008
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily productivity.

Education

No Degree - Computer Networking

Odessa College
Odessa, TX

GED -

Odessa College
Odessa, TX
09.2004

Skills

  • Customer support expertise
  • Leadership skills
  • Effective time management
  • Strategic decision-making
  • Communication proficiency
  • Problem-solving abilities
  • Employee training and development
  • Team management
  • Delegation skills
  • Building relationships
  • Operational oversight
  • Project coordination
  • Sales strategies
  • Being on time

Timeline

Layaway Manager/ 3rd Key

Paramount Jewelers
11.2023 - Current

Director of Polo Department

Dillards Department Store
09.2022 - 11.2023

Operations Manager

Big M Answering Service
09.2019 - 07.2022

Lead Field Service Technician

Venture Communication
07.2008 - 09.2019

Office Manager

Big M Answering Service
08.2005 - 07.2008

No Degree - Computer Networking

Odessa College

GED -

Odessa College

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