Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

LAWRENCE RICHARDS

CANTON,MA

Summary

Versatile Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.

Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.

Seasoned District Manager with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior District Manager

Jacson Hewit Tax Services
Canton , MA, MA
09.2022 - Current
  • Developed and implemented strategies to improve district-wide performance.
  • Monitored district operations, identified areas for improvement, and developed action plans accordingly.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
  • Identified areas of improvement within existing operations through process analysis and benchmarking studies.
  • Directed cross-functional teams in developing innovative solutions to complex problems.
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
  • Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
  • Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Represented the organization at conferences or trade shows as an expert speaker on relevant topics.
  • Worked cross-functionally with marketing, sales and finance departments.
  • Provided operational updates to executive team to mitigate areas of concern.
  • Analyzed financial data and performance metrics to identify opportunities for improvement.
  • Created a plan to optimize the use of resources across all stores within the district.

Senior Vice President

Torwel Limited
Boston, MA
06.2019 - 09.2022
  • Built top-performing teams by using exceptional communication skills, clearly defining targeted business objectives as well as through effective coaching and mentoring.
  • Turned low-performing department into success after 3months through effective restructuring plan.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Implemented strategic initiatives across organization, leading execution teams and providing personnel training to accomplish short- and long-term goals for growth, market expansion and product development.
  • Turned low-performing department into success after 4 months through effective restructuring plan.
  • Contributed to strategic planning and development of operations transformation roadmap as key member of executive team.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
  • Developed and implemented strategies for expanding the organization's market reach.
  • Provided strategic guidance to executive team on operational decisions and initiatives.
  • Directed annual budgeting process and oversaw financial performance of departmental operations.
  • Developed and implemented strategic business plans to increase sales, market share and profitability.
  • Identified new markets for product expansion and penetrated those markets through a combination of direct selling, promotional activities, advertising campaigns and public relations initiatives.
  • Led negotiations with clients to secure advantageous terms in contracts.
  • Established pricing strategies that maximize profits while remaining competitive in the marketplace.
  • Collaborated with marketing team members to create effective promotional materials such as brochures, flyers and web content.
  • Created reports on sales performance metrics including forecast accuracy, revenue growth, market share data.
  • Organized trade shows, seminars and other events designed to promote company products or services.
  • Researched industry trends and competitor information in order to develop competitive strategies.
  • Provided training sessions on sales techniques for junior staff members.
  • Prepared presentations for prospective clients outlining the benefits of using our products or services.
  • Developed long-term partnerships with vendors and suppliers by negotiating favorable payment terms.
  • Maintained an up-to-date database of contacts within the industry for networking purposes.

Vice President Relationship Manager

Citizens Bank
Boston, MA
12.2016 - 06.2019
  • Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
  • Coordinated work across departments to keep teams on track with company goals.
  • Generated and implemented business strategies to increase revenue while executing operational base development.
  • Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
  • Implemented best practices to strengthen internal systems and spearhead proactive change.
  • Facilitated new business opportunities and promoted current marketing projects through print, broadcast and B2B outlets.
  • Collaborated with various departments to identify operational challenges and plan corrective actions.
  • Developed and maintained relationships with business banking clients to ensure customer satisfaction.
  • Identified potential new customers and developed strategies for attracting them.
  • Advised clients on various financial products such as loans, lines of credit, overdrafts and other banking services.
  • Conducted regular reviews of existing accounts to ensure compliance with regulations.
  • Analyzed financial data to identify trends in client profitability and liquidity.
  • Reviewed applications for commercial credit facilities and ensured accuracy of documents submitted by customers.
  • Provided advice on cash flow management, budgeting and investment options for businesses.
  • Prepared reports for senior management detailing customer activities, account balances, transactions.
  • Assessed risk associated with prospective clients before opening accounts or granting loans.
  • Monitored customer activity on a daily basis to detect any suspicious or unusual transactions.
  • Maintained up-to-date knowledge of current market conditions, industry trends, legal requirements and regulatory changes related to business banking services.

Vice President

Salem Five Bank
Boston, MA
05.2013 - 05.2016
  • Hired and managed employees to maximize productivity while training staff on best practices and protocol.
  • Oversaw new market exploration, product development and overseas production possibilities for business expansion objectives.
  • Created business process flows to identify opportunities for improvement.
  • Integrated marketing and sales strategies with business development and operational leadership plans.
  • Implemented best practices to strengthen internal systems and spearhead proactive change.
  • Facilitated new business opportunities and promoted current marketing projects through print, broadcast and B2B outlets.
  • Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
  • Identified potential customers, established relationships, and negotiated contracts.
  • Created and managed budgets for campaigns, promotions, and advertising initiatives.
  • Monitored competitive landscape and identified opportunities for growth.
  • Conducted market research to understand customer needs, preferences, and buying behaviors.
  • Organized meetings between senior management and prospective customers.
  • Collaborated with marketing team members to design promotional materials.
  • Provided training to sales staff on effective communication techniques when dealing with clients.
  • Researched target markets to understand the needs of current and potential customers.
  • Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.

Education

Bachelor of Arts - Business Administration

Framingham State University
Framingham, MA

Skills

  • Acquisition and Merger Opportunities
  • Strategic Goals
  • Stakeholder Management
  • Strategic Planning and Execution
  • Leadership and People Development
  • Relationship and Team Building
  • Organizational Development
  • Judgement and Decision Making
  • Community Outreach
  • Cross-Functional Collaboration
  • Board Oversight
  • Performance Monitoring and Evaluation
  • Strategic leadership
  • Business Development
  • Recruiting and Hiring
  • Strategic Planning
  • Inventory Control
  • Sales management
  • Key relationship development
  • Staff Training and Development
  • Employee Motivation

Certification

  • Licensed FINRA Seris 7 & 66- 2009 Expired

References

References available upon request.

Timeline

Senior District Manager

Jacson Hewit Tax Services
09.2022 - Current

Senior Vice President

Torwel Limited
06.2019 - 09.2022

Vice President Relationship Manager

Citizens Bank
12.2016 - 06.2019

Vice President

Salem Five Bank
05.2013 - 05.2016

Bachelor of Arts - Business Administration

Framingham State University

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