Summary
Overview
Work History
Education
Skills
Timeline
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Lawrence Richardson

Angleton,TX

Summary

Detail-oriented professional with over three years in customer service, specializing in sales and technical support. Skilled in data distribution, government contract management, and process optimization. Adept at improving operational efficiency and team productivity. Seeking to leverage expertise to take on new challenges and leadership roles within a dynamic team.

Overview

11
11
years of professional experience

Work History

Sales & Services Coordinator

Electro-Metrics
Johnstown, NY
12.2023 - 11.2024
  • Utilizing a personalized learning method to exceed sales quotas, while delivering outstanding customer service and accruing product knowledge by consulting with RF Antena Team's leading engineers.
  • Managed over $100k in sales in one week, adhering to government procurement guidelines, and supporting major defense clients.
  • Reviewing compliance and security export documents for International Traffic in Arms Regulations as a prerequisite for prominent aerospace, defense, and security firms, including the U.S. Department of Defense, Lockheed Martin, Cornes Technology, and Naval Information Warfare Systems.
  • Assisting in the development and refining of standard operating procedures for sales and interdepartmental communication with the Director of Operations.
  • Optimizing sales processes to ensure efficient communication and coordination across all departments.

Data Center Technician

Databank
Denver, CO
02.2020 - 11.2022
  • Coordinated with circuit designers to establish 12 new cross-connections with plenum-rated cables, spanning throughout facilities' suspended flooring.
  • Provided on-site support to vendors, network admin, cloud migration assistance, elevating customer satisfaction, and support ratings.
  • Monitored sites BMS for chillers, CRAC/CRAH units, generators, and PDU.
  • Extended customer circuits, which are composed of POTS, T1, T3, Ethernet, and fiber.

Cable & Fiber Optic Technician

U.S Army Reserves
Houston, TX
12.2013 - 12.2020
  • Installed and performed maintenance on over 60 fiber optic connections for SATCOM equipment.
  • Maintained critical communications equipment, ensuring network reliability for over 1,200 soldiers.
  • Provided aid and support in troubleshooting hardware, SNAP, SMART-T, and Tropospheric scatter equipment for the Department of Defense.

Education

Cable & Fiber Optic Systems Installer-Maintainer -

U.S. Army - Training And Doctrine Command (TRADOC)
Fort Eisenhower, GA
08-2015

Skills

  • Service upselling
  • Customer support services
  • Empathy and patience
  • Documentation review proficiency
  • CRM software proficiency
  • Client retention strategies
  • Microsoft applications
  • Database management software
  • CRM workflow development
  • Tableau data and reporting
  • Salesforce lead management
  • Basic statistical analysis
  • MySQL basics

Timeline

Sales & Services Coordinator

Electro-Metrics
12.2023 - 11.2024

Data Center Technician

Databank
02.2020 - 11.2022

Cable & Fiber Optic Technician

U.S Army Reserves
12.2013 - 12.2020

Cable & Fiber Optic Systems Installer-Maintainer -

U.S. Army - Training And Doctrine Command (TRADOC)

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Lawrence Richardson