Lawrence Sheridan
Arnoldsville
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Parts sales professional with extensive experience in delivering exceptional customer service and managing inventory. Proven track record of fostering team collaboration and achieving impactful results within dynamic environment. Known for adaptability and reliability while ensuring client needs are met efficiently.
Overview
37
37
years of professional experience
Work History
Truck Service Advisor
Blankenship's Truck Repair
09.2024 - 03.2025
- Developed strong relationships with local fleet managers, leading to increased referrals and business opportunities for the service department.
- Streamlined communication between technicians and customers, ensuring clear understanding of repair needs and expectations.
- Developed comprehensive knowledge of various truck models, enabling efficient diagnosis and precise recommendations for repairs.
- Provided exceptional customer service throughout the entire repair process, including follow-up calls to confirm satisfaction with completed work.
- Managed warranty claims efficiently, ensuring proper documentation and prompt reimbursement from manufacturers.
- Supported the acquisition of new clients through professional networking events, building brand awareness within the industry community.
- Scheduled and oversaw maintenance, repair and installation activities.
Inside Auto Parts Sales Representative
Weaver Distributors
06.2016 - 08.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Assistant Manager
Advance Auto Parts
12.2012 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assembler
EPTAM
08.2011 - 11.2012
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Completed durable assemblies and subassemblies with hand and power tools.
Welder/Industrial Painter
Baron Machine
11.2009 - 08.2011
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
Automotive Technician
McCays Automotive Repair
12.2008 - 10.2009
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Assistant Manager
Advance Auto Parts
10.2006 - 12.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Automotive Parts Salesperson
VIP
10.1998 - 10.2004
- Conducted regular competitor analysis to identify market gaps or emerging opportunities for new product offerings, maintaining the company''s competitive edge within the automotive parts sector.
- Established rapport with key automotive parts suppliers to secure preferential pricing for high-volume orders, ultimately increasing profit margins.
- Expanded market reach through active participation in trade shows, conferences, or other industry-related events representing the company''s product offerings.
- Maximized cross-selling potential by suggesting complementary accessories or related products based on individual client preferences or needs during their purchase experience.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations on automotive parts.
- Collaborated with service department technicians to ensure accurate identification and procurement of necessary parts for repair jobs, reducing delays and enhancing customer satisfaction.
- Assisted in staff training efforts to cultivate a team of well-informed sales associates, capable of answering customer inquiries with confidence and accuracy.
- Assisted customers in navigating warranty claims or returns processes by providing clear instructions and guiding them through necessary steps, resulting in a hassle-free experience.
- Stocked and managed stock of parts.
Auto Mechanic
Midas Muffler
10.1995 - 07.1997
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
- Worked closely with service advisors to provide accurate repair estimates, thoroughly explaining necessary work to customers.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Warehouse Worker
Claremont Flock
01.1993 - 09.1995
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Aviation Machinist's Mate
United States Navy
08.1988 - 09.1992
- Evaluated individual aircraft components to identify and troubleshoot issues.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Removed components such as landing gear, engines, and flight control.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Inspected airframes to detect wear and other defects.
- Obtained fuel and oil samples to check for contamination.
- Performed flight line AFE preflight and postflight requirements.
Education
High School Diploma -
South Boston High School
South Boston, MA05-1988
Skills
- Customer follow-up
- Parts ordering
- Customer relations
- Upselling services
- Customer service and engagement
- Customer experience
- Customer service
- Problem-solving
- Retail operations
- Inventory control
- Store organization
- Store opening and closing
- Staff supervision
- POS systems operations
Accomplishments
US NAVY Veteran. Served from August of 1988 to September of 1992. Gulf War Service Ribbon, National Defense Ribbon and Received Navy Achievement Medal.
Languages
English
Timeline
Truck Service Advisor
Blankenship's Truck Repair
09.2024 - 03.2025
Inside Auto Parts Sales Representative
Weaver Distributors
06.2016 - 08.2024
Assistant Manager
Advance Auto Parts
12.2012 - 11.2015
Assembler
EPTAM
08.2011 - 11.2012
Welder/Industrial Painter
Baron Machine
11.2009 - 08.2011
Automotive Technician
McCays Automotive Repair
12.2008 - 10.2009
Assistant Manager
Advance Auto Parts
10.2006 - 12.2008
Automotive Parts Salesperson
VIP
10.1998 - 10.2004
Auto Mechanic
Midas Muffler
10.1995 - 07.1997
Warehouse Worker
Claremont Flock
01.1993 - 09.1995
Aviation Machinist's Mate
United States Navy
08.1988 - 09.1992
High School Diploma -
South Boston High School
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