Lawrence Smith
HUTTO,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Known for fostering team collaboration and consistently achieving security objectives. Reliable and adaptable, skilled in risk management and incident response.
Overview
19
19
years of professional experience
Work History
Laser Operator
Smith & Co. Designs
01.2023 - Current
- Uploaded proper program from machine control and established optimal laser cutting conditions.
- Optimized workflow by effectively organizing raw materials, finished products, and workspaces.
- Reduced material waste through accurate programming of laser cutting parameters for each job order.
- Increased overall product quality by conducting regular machine maintenance and calibration checks.
- Loaded, installed and set up tools required for laser operation.
- Located proper tooling, checked heights and adjusted settings.
Store Associate
Rustic Willow
11.2020 - 01.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Security Site Supervisor
Allied Universal Security Services
10.2019 - 04.2020
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Wrote and submitted daily reports on security team operations.
Customer Service Representative
EBay Inc
08.2016 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Active Duty Soldier
US Army
03.2006 - 05.2016
- Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Secured and protected military property, assets, and personnel.
- Enhanced unit readiness by conducting thorough training sessions and evaluations.
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
Education
Bachelor of Science - Business Administration/Organizational Leadership
Southern New Hampshire University
Hooksett, NHSkills
- Machine operation
- Product packaging
- Production planning
- Software operations
- Customer service
- Attention to detail focus
- Organization
- Risk analysis
- Incident management
- Physical security
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Quick decision making
- Teamwork and loyalty
- Team supervision
Timeline
Laser Operator
Smith & Co. Designs
01.2023 - Current
Store Associate
Rustic Willow
11.2020 - 01.2022
Security Site Supervisor
Allied Universal Security Services
10.2019 - 04.2020
Customer Service Representative
EBay Inc
08.2016 - 09.2019
Active Duty Soldier
US Army
03.2006 - 05.2016
Bachelor of Science - Business Administration/Organizational Leadership
Southern New Hampshire University
Similar Profiles
Amanda SmithAmanda Smith
Owner-Designer at Smith & Steele Designs & RenovationsOwner-Designer at Smith & Steele Designs & Renovations
Sean SmithSean Smith
Design Director/Owner/Operator at Sean Smith DesignsDesign Director/Owner/Operator at Sean Smith Designs
Camille BettsCamille Betts
Customer Experience Specialist, Store Manager at Nikki Smith DesignsCustomer Experience Specialist, Store Manager at Nikki Smith Designs
Tristan LaddTristan Ladd
Driver/Packer at TransPakDriver/Packer at TransPak
Synsere PriceSynsere Price
Food Service Worker at Top Notch BurgersFood Service Worker at Top Notch Burgers