Lawrence Soto
Lehighton,PA
Summary
Proven leader in security management, adept at enhancing safety protocols and reducing incidents by over 30% at Allied Universal Security Services. Fluent in English and Spanish, skilled in CCTV surveillance and incident reporting. Excelled in fostering teamwork and optimizing patrol supervision, demonstrating exceptional communication and strategic planning abilities. Diligent Security professional with [20] years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
20
20
years of professional experience
Work History
Security Guard Supervisor
Allied Universal Security Services
03.2021 - Current
- Implemented emergency evacuation drills periodically to familiarize staff with procedures and improve overall preparedness for critical situations.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Collaborated with local law enforcement agencies to address potential threats in the community effectively.
- Established strong working relationships with other departments to enhance collaboration and facilitate a comprehensive approach to security management.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Assisted in the recruitment process by interviewing candidates, assessing their qualifications, and providing recommendations for hiring decisions based on skill set suitability for the role.
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Ensured compliance with safety regulations through regular inspections, assessments, and updates to company policies.
- Developed crisis management plans to minimize risk during emergencies and ensured the safety of all personnel.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Provided ongoing mentorship and support for junior security staff, contributing to their professional development and growth within the company.
- Optimized resource allocation by conducting regular risk assessments and adjusting staffing levels accordingly to meet changing requirements.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Monitored alarm systems to ensure prompt response to any triggered alerts or potential threats within the facility''s premises.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Collaborated with management to develop security policies and procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Conducted regular patrols of facility to detect and deter security threats.
- Managed security staff rotation for position coverage on breaks.
- Recorded daily security occurrences in site assignment log.
Unarmed Security Guard
Thomas Protection Group
03.2004 - 04.2020
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Contributed to risk assessments by identifying potential vulnerabilities in existing security systems or practices.
- Championed the importance of security awareness among staff by sharing relevant information and best practices, fostering a culture of vigilance.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Reduced incidents of theft and vandalism by implementing effective security measures and strategies.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Security Officer
SanGuard Cargo Security
04.2011 - 01.2020
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
GED -
Bronx Regional
Bronx N.YSkills
- Incident Reporting
- Patrol Supervision
- Guard rotation
- FLUENT IN [English&Spanish]
- CCTV experience
Languages
English
Native or Bilingual
Timeline
Security Guard Supervisor
Allied Universal Security Services
03.2021 - Current
Security Officer
SanGuard Cargo Security
04.2011 - 01.2020
Unarmed Security Guard
Thomas Protection Group
03.2004 - 04.2020
GED -
Bronx Regional