Lawrence Stucchi
Westborough,MA
Summary
Customer-oriented Store Manager offering over 36 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks.Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
36
36
years of professional experience
Work History
Main Store Manager
Ashland Lumber Company Inc.
Mar.2019 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Corrected operational discrepancies by developing and executing process improvements.
Assistant Store Manager
Ashland Lumber Company Inc.
Feb.2005 - Mar.2019
- Stock presentation to include seasonal and promotion merchandise
- In the absence of Store Manager took over the role as Store Manager temporary
- Kept social media profiles updated with item promotions, special events and new operating information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Purchasing Agent
Ashland Lumber Company Inc
Feb.1999 - Jan.2005
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Performed monthly reconciliation of open purchasing orders.
- Negotiated with vendors to achieve optimal pricing and consistent availability.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Responsible for purchasing: Metal Products, Insulation, Hardwood & Hardwood Plywood, Engineered wood, Fasteners, Power tools and more
- Worked well in a team setting, providing support and guidance.
Inside Sales Representative
Ashland Lumber Company Inc
Jan.1994 - Jan.1999
- Collected fees payments and ensured they processed correctly at Main Store
- Set up new accounts, established customer credit and set up payment methods.
- Served as main point of contact for clients, answering questions and responding to messages.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered customers' questions regarding products, prices, and availability.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Self-motivated, with a strong sense of personal responsibility.
Warehouse Manager
Ashland Lumber Company Inc.
May.1991 - Dec.1993
- Operated warehouse material handling equipment correctly to move loads.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations, including staff scheduling, task delegation, and project management.
Lumber Yard & Warehouse Associate
Ashland Lumber Company Inc.
Jan.1989 - May.1991
- Provided excellent customer service both in-person at the yard or over the phone when answering inquiries about products or services offered.
- Managed incoming shipments, verifying accuracy against purchase orders, and reporting discrepancies promptly to vendors or supervisors as needed.
- Supported sales team by preparing orders accurately and ensuring timely deliveries to clients.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
Delivery Truck Driver
Ashland Lumber Company
Nov.1987 - Dec.1988
- Operated with safety and skill to avoid accidents and delays.
- Unload materials to customer/job site in a neat orderly fashion
- Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment.
Education
Bachelor of Science - International Business Management
Framingham State University
Framingham, MA05.1994
Skills
- Employee supervision and motivation
- Store operations oversight
- Accurate cash handling
- Program implementation
- Budget Control
- Read Plans & complete Take Offs
- Loyal
- Procurement
- Reliable
- Sound judgment
- Profit and loss accountability
- Customer retention
- Supervision and training
- Product knowledge
- Customer Service
- MS Office
- Negotiation
- Problem-solving abilities
- Phone and Email Etiquette
- Multitasking and Organization
- Self Motivation
- Decision-Making
- Attention to Detail
- Time Management
- Engineering Software-Beam Calcs
- Customer Response
- Inventory Control
- Store Merchandising
Timeline
Main Store Manager
Ashland Lumber Company Inc.
Mar.2019 - Current
Assistant Store Manager
Ashland Lumber Company Inc.
Feb.2005 - Mar.2019
Purchasing Agent
Ashland Lumber Company Inc
Feb.1999 - Jan.2005
Inside Sales Representative
Ashland Lumber Company Inc
Jan.1994 - Jan.1999
Warehouse Manager
Ashland Lumber Company Inc.
May.1991 - Dec.1993
Lumber Yard & Warehouse Associate
Ashland Lumber Company Inc.
Jan.1989 - May.1991
Delivery Truck Driver
Ashland Lumber Company
Nov.1987 - Dec.1988
Bachelor of Science - International Business Management
Framingham State University