Summary
Overview
Work History
Education
Skills
Timeline
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Lawrence Taylor

Baltimore,MD

Summary

Dynamic and dependable professional with a clean driving record and expertise in luxury vehicle operations at RMA Limo Services. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in route planning and safety regulations, consistently ensuring timely and safe transport for clients while fostering strong relationships.

Overview

2019
2019
years of professional experience

Work History

Limo Driver

RMA Limo Services
  • Navigated through heavy traffic conditions while adhering to strict safety guidelines, ensuring the safe arrival of passengers at their destinations.
  • Maintained an impeccable driving record by adhering to traffic laws and regulations, demonstrating commitment to safety as a top priority.
  • Conducted routine vehicle inspections before each trip to ensure proper functioning of all systems, leading to improved safety standards and reduced risk of breakdowns during transport.
  • Handled client billing accurately and efficiently, maintaining accurate records of transactions for accounting purposes.
  • Implemented preventative maintenance programs for a fleet of luxury vehicles, resulting in fewer mechanical issues and increased reliability for clients.
  • Assisted clients with luggage and personal belongings, demonstrating professionalism and excellent customer service skills.
  • Resolved passenger conflicts calmly and professionally by employing effective communication techniques that deescalated tense situations when necessary.
  • Increased company revenue by actively seeking new business opportunities through networking events or targeted marketing efforts.
  • Maintained a high standard of vehicle cleanliness, ensuring a comfortable and luxurious experience for all passengers.
  • Developed strong relationships with local businesses and hotels, leading to a consistent stream of referrals for transportation services.
  • Developed strong rapport with clientele by consistently delivering exceptional service, leading to repeat business and positive word-of-mouth referrals.
  • Provided personalized assistance to passengers with special needs or requests, showcasing adaptability and commitment to quality service.
  • Operated a variety of luxury vehicles, including sedans, SUVs, and stretch limousines, showcasing versatility and adaptability in different driving environments.
  • Utilized GPS navigation systems proficiently to determine the most efficient routes based on real-time traffic conditions, reducing overall travel time.
  • Communicated effectively with dispatchers regarding changes in schedule or delays due to unforeseen circumstances, allowing for appropriate adjustments as needed.
  • Vacuumed, cleaned and sanitized vehicles between customers.
  • Mapped efficient routes with minimal disruption to passengers or schedules.
  • Calculated bills, issued receipts and accepted payments.
  • Stowed passenger items with care and concern to avoid damage or displeasure with handling.
  • Checked in with dispatch service and updated with current location.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Delivered passengers to destinations safely and on time.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Followed applicable traffic regulations and traffic laws.
  • Developed deep knowledge of local routes and area destinations.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Followed designated routes and schedules while operating vehicles.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Communicated with passengers regarding estimated time of arrival.
  • Remained calm and poised in emergent situations.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Pointed out landmarks and other points of interest to passengers.
  • Drove VIPs to corporate events and meetings.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.

Forklift Operator

Goodman Manufacturing Company
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Implemented quality control measures to ensure consistent results across all completed tasks and projects.
  • Established and enforced policies and procedures to maintain high standards of work.
  • Optimized scheduling of crew shifts, balancing workload while considering individual preferences and strengths.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Cleaned and maintained tools, equipment and worksites.
  • Boosted crew morale and productivity through effective leadership and regular feedback sessions.
  • Improved safety standards on-site with rigorous enforcement of safety protocols and regular training sessions.
  • Reduced downtime by proactively identifying and addressing maintenance needs for equipment.
  • Coordinated daily tasks for crew, optimizing manpower and resources to meet project deadlines.

Crew Leader

Key Kleanings
09.2006 - 12.2018
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Implemented quality control measures to ensure consistent results across all completed tasks and projects.
  • Established and enforced policies and procedures to maintain high standards of work.
  • Optimized scheduling of crew shifts, balancing workload while considering individual preferences and strengths.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Cleaned and maintained tools, equipment and worksites.
  • Boosted crew morale and productivity through effective leadership and regular feedback sessions.
  • Improved safety standards on-site with rigorous enforcement of safety protocols and regular training sessions.
  • Reduced downtime by proactively identifying and addressing maintenance needs for equipment.
  • Coordinated daily tasks for crew, optimizing manpower and resources to meet project deadlines.

Education

Diploma - General Studies

Southern High School
South Baltimore
05.1974

Skills

  • Safe driving
  • Punctuality
  • Defensive driving
  • Passenger assistance
  • Vehicle inspection
  • Discretion and confidentiality
  • Route planning
  • Fuel efficiency
  • Local area network
  • Radio communications
  • Luxury vehicle expertise
  • Professional manner
  • Clean driving record
  • Vehicle inspections
  • Public safety
  • Client relations
  • Professional appearance
  • Multi-passenger vehicles
  • Local traffic patterns
  • Traffic laws
  • Dispatcher communication
  • Professional demeanor
  • Safety regulations
  • Type vehicles expertise
  • Schedule coordination
  • Passenger support
  • Confidentiality
  • Limousine upkeep
  • Road safety compliance
  • GPS operations
  • Safe driving techniques
  • Map navigation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Dependable and trustworthy
  • Problem-solving
  • Dependable and reliable
  • Safe driving practices
  • Multitasking Abilities
  • Problem-solving abilities
  • Excellent communication
  • Reliability
  • Strong working relationships
  • GPS and route planning
  • Defensive driving practices
  • Customer relationships
  • Adaptability and flexibility
  • Valid Driver's license
  • Ability to lift 50 pounds
  • Decision-making
  • Cash handling
  • Problem resolution
  • Customer support

Timeline

Crew Leader

Key Kleanings
09.2006 - 12.2018

Limo Driver

RMA Limo Services

Forklift Operator

Goodman Manufacturing Company

Diploma - General Studies

Southern High School

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Lawrence Taylor