Lawrence Thompson
Canton,MI
Summary
Results-driven Customer Service Professional experienced in enhancing guest satisfaction through effective communication and teamwork. Maintained high food safety and kitchen operation standards while efficiently managing multiple tasks. Reliable Lumper with strong familiarity in warehouse operations, building positive relationships with truck drivers and staff while operating various equipment, including forklifts and motorized pallet jacks.
Overview
2
2
years of professional experience
Work History
Lumper
Capstone
Wayne, MI
08.2026 - Current
- Loaded and unloaded merchandise from trucks using a hand truck, pallet jack.
- Wrapped products for shipment to prevent damage during transport.
- Stacked boxes onto pallets for storage or shipment.
- Organized warehouse space to maximize efficiency of product storage.
- Sorted merchandise by category by route, shipment, and destination.
- Reported damaged goods to supervisor and kept accurate records of inventory levels.
Crew Member
Emagine Canton
Canton, MI
04.2026 - Current
- Guest Service & Box Office: Greeted guests, processed ticket and gift card sales, promoted loyalty programs, and addressed customer inquiries to enhance guest experience. [1]
- Concessions: Prepared and served movie snacks and hot food items, operated kitchen equipment, and ensured food safety and cleanliness to maintain high service standards. [1]
- Assisted guests with seating in a busy theater environment.: Assists guests with seating, monitors auditoriums for presentation quality (sound, temperature, and picture) and guest behavior, and cleans auditoriums between shows.
Back of House Team Member
Chick-fil-A
Livonia, MI
06.2025 - 11.2025
- Prepared and presented menu items by executing cooking and assembly tasks, ensuring adherence to quality benchmarks.
- Mastered all kitchen roles including breading stations, fryers, and sandwich assembly boards, contributing to operational efficiency.
- Organized kitchen operations by managing inventory, stock rotation, and supply upkeep.
- Organized kitchen operations through effective inventory management, stock rotation, and supply upkeep.
Crew Member
Dominos's Pizza
Detroit, MI
07.2024 - 04.2025
- Crafted pizzas and menu items, prepared orders, operated Point of Sale system, took phone and in-store orders, handled cash transactions, and maintained store sanitation to support smooth store operations
- Greeted guests and supported premium cinema service at theater entrance.
- Operated ticket and concession register during busy showtimes.
- Prepared popcorn, drinks, and snack items for concession stand.
Education
High School Diploma -
Wayne Memorial High School
Wayne, MISkills
- Loading and unloading
- Inventory management
- Material handling
- Product organization
- Physical stamina
- Multitasking and organization
- Time management
- Problem-solving
- Customer service
- Teamwork and collaboration
- Clear communication
- Interpersonal communication
- Adaptability to change
- Attention to detail
- Self-discipline
Timeline
Lumper
Capstone
08.2026 - Current
Crew Member
Emagine Canton
04.2026 - Current
Back of House Team Member
Chick-fil-A
06.2025 - 11.2025
Crew Member
Dominos's Pizza
07.2024 - 04.2025
High School Diploma -
Wayne Memorial High School