Lawrence Tyson
Dallas,TX
Summary
Dynamic Mobility Engineer with extensive experience excelling in mobile device management and security policy enforcement. Proven ability to manage over 140,000 devices while delivering exceptional technical support and fostering team collaboration. Skilled in AirWatch, Mobile-Iron, Soti & Intune with a strong focus on problem-solving and effective communication. Over 10 years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Overview
18
18
years of professional experience
Work History
Skybridge Resources / Centerwell Home Health
02.2022 - Current
- Activate new user provisioning or deactivate users' connections on MDM
- Enforce corporate security policies on MDM devices
- Provide Tier 2 support for Mobile tickets using ServiceNow
- MDM reporting using the MobileIron & Intune device management
Mobility SME
DBO TECHNOLOGIES
06.2020 - Current
- Acting as L4 - Advisor / Remote Mobility Lead
- Remote mobility L3 Engineer /SME - covering Basic Implementation and Advanced Operations coverage for DBO assignments - On Demand/Request
- Duties included temporary backfill for Mobility SME's on AirWatch /Workspace one assignments, and Mobile Iron Client assignments
Student
Leader Quest Academy
Irving, TX
02.2020 - 03.2020
- Course work for Cybersecurity
MDM Engineer - AirWatch
NLB / Contractor
Plano, TX
04.2019 - 12.2019
- Company Overview: PepsiCo/Frito-Lay
- Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the AirWatch system.
- Administering and maintaining of the AirWatch Installation and configuration systems at Client with level 4 support.
- Enforce mobile device policies and procedures in the MDM AirWatch environment.
- Experience working with VPN with AirWatch as well as WiFi permissions.
- Work with a team of engineers to plan, design, develop, build and deploy new MDM solutions.
- Management over 140-k devices
- PepsiCo/Frito-Lay
- Reason for leaving: Contract Ended.
Mobility System Administrator
DXC Technologies
Plano, TX
08.2018 - 03.2019
- Responsible for the upkeep, configuration, and reliable operation of Raytheon Mobile department.
- Provide daily reports, assist with configuration deployments, DEP & Non-Dep devices.
- Assisting in deployments & securing of mobile devices.
- Managing over 100-k devices.
- Creating Networking Profiles for the Client and checking policies for the network.
- Reason for leaving: Work Force Reduction
AirWatch MDM Manager
Greyhound Lines
Dallas, TX
02.2016 - 07.2018
- Responsible for device management, inventory, configurations, deployments.
- Implementing profiles for various departments.
- Performing carrier activation and deactivation, working with various 3rd parties in transportation industry and Cellular network providers.
- Consulting on functionality on restricted devices and operation.
Mobile Technical Support Specialist
Enterprise Mobile
Plano, TX
10.2010 - 02.2016
- Providing advanced technical support for a major airline and fortune 500 companies on mobile technology, troubleshooting various platforms including iOS, Windows Mobile, Android, Blackberry, and specialized mobile devices.
- Responsible for working on the VPN and protocols & using TCP/IP.
- Assist with deployments, enrolling and creating users in Air-watch, Mobile-Iron and Soti for Mobile device management.
Support Lead iPhone Specialist
Apple, Inc.
Addison, TX
09.2008 - 06.2009
- Providing advanced technical support for 25 agents, aiding for activation for Apple iPhone.
- Probing for operations through Windows and Mac operating systems.
- Creating engineering tickets and finding final resolutions on various issues.
U-Verse Technician / Help Desk Support
AT&T
Fort Worth, TX
08.2007 - 04.2008
- Responsible for order management and activations of Internet, phone & cable account, resolving fallout issues adding and removing products or services.
- Troubleshooting connectivity for Internet IP addresses, sending out repair tickets for installations, communicating with various groups through windows chat, creating a library for resolving returning issues.
Technical Specialist
T-Mobile
Frisco, TX
12.2006 - 07.2007
- High volume call center, checking tower locations for signal strength's, creating or fixing trouble tickets troubleshooting wireless synchronization use of multiple programs provide customer service with information on mobile device.
- Wireless PIM synchronization maintain accurate notes on accounts and serve as liaison between T-Mobile and RIM.
- Aiding for accessing remotely, updating software.
Education
Course work - Cybersecurity
Leader Quest Academy
Irving, TX03.2020
Skills
- Air-Watch
- MDM reporting
- User provisioning
- Mobile device management
- Security policy enforcement
- Device inventory management
- Technical support
- Customer service
- Project management
- Data analysis
- Documentation skills
- Team collaboration
- Effective communication
- Problem solving
- Preliminary conclusions and recommendations
- Documentation and reporting
- Information gathering
- Soti
- Intune
- Mobile Iron
- MAAS 360
- Apple Configurator 2
- ServiceNow IT management
- Nintex App Studio
- TCP/IP
- Wan
- LAN
- WIFI
- Mac
- Android
- IOS
- Microsoft Windows
Military Service
US Navy Reserve-02/02- 10/24 Tacoma, WA, 04/08, 08/08, Taji, Iraq, 07/09, 06/10, Kuwait/Iraq, 10/04, 08/06
Timeline
Skybridge Resources / Centerwell Home Health
02.2022 - Current
Mobility SME
DBO TECHNOLOGIES
06.2020 - Current
Student
Leader Quest Academy
02.2020 - 03.2020
MDM Engineer - AirWatch
NLB / Contractor
04.2019 - 12.2019
Mobility System Administrator
DXC Technologies
08.2018 - 03.2019
AirWatch MDM Manager
Greyhound Lines
02.2016 - 07.2018
Mobile Technical Support Specialist
Enterprise Mobile
10.2010 - 02.2016
Support Lead iPhone Specialist
Apple, Inc.
09.2008 - 06.2009
U-Verse Technician / Help Desk Support
AT&T
08.2007 - 04.2008
Technical Specialist
T-Mobile
12.2006 - 07.2007
Course work - Cybersecurity
Leader Quest Academy
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