LAWRENCE W. DAY
Charlotte,NC
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more 10 than years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Certifications include A+, NETWORK +, PC Break/Fix technician, IPC-A-610 Certified, and FCC GROL Radio technician.
Overview
25
25
years of professional experience
Work History
Radio System Technician
City of Charlotte
02.2023 - 11.2024
- Tested and repaired 2-way radio systems, radar and lidar systems and their components
- Programmed radios for public service for the City of Charlotte first responders to include police, fire, City water, City waste departments and approximately 20 other organizations throughout North Carolina
- Daily tasks would include programming, troubleshooting and installations
- Performed certifications for field use of all equipment for city use
Field Service Engineer
Akoddis
06.2023 - 11.2023
- Traveled to various hospitals nationwide for device repair, support, and firmware/software upgrading of various automated medical infusion devices, automated syringes, and transfusion equipment
- Assisted with training of hospital staff for general use and routine maintenance of devices
Data Collection Specialist
RJM Wireless
01.2023 - 06.2023
- Work with the Implementation and Operations Teams on the cell site’s antenna and RF equipment configuration and database parameters
- Complete optimization techniques for optimal site/cluster performance (antenna selection, tilts, neighborlist, etc)
- Assist with propagation (Planet, Tornado, Wizard, Odyssey, dB Planner, etc.) for model calibration, drive test data post-processing, map generation, frequency planning and interference matrix analysis, site database maintenance, etc
Field Service Technician
AGR
08.2021 - 11.2022
- Company Overview: one of the world's leaders in bottling and glass-making equipment
- Traveling field service technician servicing one the world's leaders in bottling and glass-making equipment
- Performed complex installations for various vendors such as Tropicana, Nestle, Coca Cola and Pepsi
- Maintained all plant machinery such as conveyor systems and primarily PET blowing and molding equipment
- Read and interpret complex schematics, engineering drawings, work orders, technical manuals, and specifications
- Along with repairs of various industry machines that AGR produced as a technician, we were also responsible for all regular maintenance and calibration of customer-owned equipment
- Analyze device operations to determine malfunctions, troubleshoot issues/errors, and repair modules, and replace components as needed
- One of the world's leaders in bottling and glass-making equipment
Field Service Technician
ESP Services
09.2020 - 01.2021
- Maintain Fare Collection Equipment
- Operate and maintain electronic devices, repair and troubleshoot assemblies to the modular level
- Respond to service calls
- Document and report maintenance efforts
- Read and interpret complex schematics, engineering drawings, work orders, technical manuals, and specifications
- Initializing and commissioning electronic devices for correct operations
- Analyze device operations to determine malfunctions, troubleshoot issues/errors, and repair modules, and replace components as needed
Desktop Support Technician
Insight Global (HP)
01.2016 - 01.2020
- Diagnosed and repaired desktops, laptops, servers, printers, and POS systems for all HP customers including Bank of America, Wells Fargo, and US Trust
- Ensured quality assurance of repaired devices and superior customer service in an enterprise/ corporate environment
- Ensured lossless data migration and integrity for bank employees’ machines
- Maintained all network operations and connectivity for all customers in an enterprise/ corporate environment
Field Technician
PEAK Technical
01.2014 - 01.2016
- Diagnosed and repaired shipping and receiving equipment for major retail warehouses across the Southeastern US
- Ensured quality assurance tests and delivered an average of 100 repaired units per week
- Located defective components using Oscilloscope, Spectrum Analyzers and volt-meters
- Maintained accurate parts inventory lists and repair documentation
Technician/ Sales Manager
Wireless Lifestyle
01.2014 - 12.2014
- Managed the day-to-day operations of the cellular communication store including customer service, personnel requirements, and administrative duties
- Delivered record-level sales performance
- Provided cellular repair and maintenance
- Advised customers on problem-solving and issue avoidance
Communications Technician
Airwave Communications
01.2013 - 12.2013
- Provided technical repair support for Riverside County law enforcement, fire personnel, and emergency medical team
- Managed the maintenance care of critical communication equipment using Motorola software
- Validated customer satisfaction through virtual evaluations and incoming feedback
Independent Owner Barber/Stylist
Cybercuts
01.2008 - 12.2013
- Maintained inventory and required supplies for customer orders
- Managed the administrative duties required to maintain shop records
- Hired and supervised partner barbers and stylists
- Provide marketing support to build customer support
Assistant Manager
Blockbuster Inc.
01.2005 - 12.2007
- Provided support to the sales team, ensuring all sales and service objectives were met
- Worked with new customers in the development of new accounts and the implementation of new systems
- Assisted in the development of new policies and procedures
- Assisted in the training of new customer service representatives and associates
- Worked with district managers to ensure merchandise changes aligned with current sales patterns
- Ensured excellence in customer service and resolved all problems at the store level
Electronics Service Technician
WABTEC
01.2002 - 01.2005
- Provided support for rail technicians and operators of rail-car industries
- Performed diagnostic testing on speedometers, voltage meters, and pneumatic air brakes for rail cars
- Assisted with gathering repair info and compiling testing documentation
- Maintained account records of all equipment ordered needed for equipment repairs while maintaining maintenance records of individually assigned testing and repair equipment
Communications Specialist
Motorola Federal Technical Center
01.2000 - 01.2002
- Performed diagnostic testing for two-ray radio and cellular devices
- Acted as primary contact between various government customers and end-users of radio equipment
- Over 8 years of electronics, PC hardware, and radio (RF) device repair
Education
Computer and Information Science -
ECPI College of Technology
Virginia Beach, VA01.2005
Diploma - Network Security A+/ PC Repair Certification
Electronics, Computer Institute
Rockville, Maryland01.2001
Diploma - Radio and Electronics Communication Repair and Diagnostic Testing
Fort Gordon
Fort Gordon, Georgia01.1996
Skills
- Desktop Support Technician A, Network Certified
- Commercial construction experience
- Machinery calibration
- Document preparation
- Environmental compliance
Military Experience
Radio and Communications Supervisor, United States Army, 01/01/96 - 01/01/00, Provided protective services and duties as a United States soldier, Displayed the leadership skills required for staff personnel, Supplied administrative support to executive leadership, Participated in promotion and career path recommendations, Conducted technical classes preparing new recruits for the use and repair of communication equipment., Delivered training seminars to include new hire orientation and basic marksmanship, Maintained technical repair expenses and cost records accurately
Technical Experience - Summary
Multi-talented professional with an entrepreneurial spirit. Successful career spent in both military and civilian communities providing stellar sales results and communication maintenance. My diverse background includes business ownership, system installations, computer and cellular repair, and sales. Possesses leadership skills that demonstrate the ability to produce on-time solutions in critical situations. Passion includes excelling in providing superior customer service. Qualified skills achieved by military service and continual education. Certifications include A+, NETWORK +, PC Break/Fix technician, IPC-A-610 Certified, and FCC GROL Radio technician.
Timeline
Field Service Engineer
Akoddis
06.2023 - 11.2023
Radio System Technician
City of Charlotte
02.2023 - 11.2024
Data Collection Specialist
RJM Wireless
01.2023 - 06.2023
Field Service Technician
AGR
08.2021 - 11.2022
Field Service Technician
ESP Services
09.2020 - 01.2021
Desktop Support Technician
Insight Global (HP)
01.2016 - 01.2020
Field Technician
PEAK Technical
01.2014 - 01.2016
Technician/ Sales Manager
Wireless Lifestyle
01.2014 - 12.2014
Communications Technician
Airwave Communications
01.2013 - 12.2013
Independent Owner Barber/Stylist
Cybercuts
01.2008 - 12.2013
Assistant Manager
Blockbuster Inc.
01.2005 - 12.2007
Electronics Service Technician
WABTEC
01.2002 - 01.2005
Communications Specialist
Motorola Federal Technical Center
01.2000 - 01.2002
Diploma - Network Security A+/ PC Repair Certification
Electronics, Computer Institute
Diploma - Radio and Electronics Communication Repair and Diagnostic Testing
Fort Gordon
Computer and Information Science -
ECPI College of Technology
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