Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Lawrence West

Fallston,MD

Summary

Committed, goal and results driven Operations Manager and Sales professional. Strong background in logistics, project management & staffing to execute specific, time sensitive work. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.

Overview

32
32
years of professional experience

Work History

Director of Manufacturing

Arnold Packaging Company
09.2022 - Current
  • Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
  • Applied lean principles to improve workflow and quality and reduce waste.
  • Anticipated and addressed production problems, material shortages, equipment malfunctions, and unavoidable delays.
  • Achieved aggressive production and quality requirements for manufacturing.
  • Conducted annual performance reviews, offering praise and recommendations for improvement.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Mentored team members on best practices in manufacturing operations management leading to a more skilled workforce.
  • Made sure that products were produced on time and are of good quality.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Enforced health and safety protocols to promote safe working environment.

Operations Manager

Craters & Freighters of Baltimore
07.2019 - 09.2022
  • Directly reporting to the owner, I am responsible for the entire operation and oversight of production
  • Over the course of employment, I have solidified the foundation of the organization through strategically structuring of the workforce, establishing and modifying policy and procedure, and organizing and prioritizing workflow to meet customer demands
  • My contributions were proven successful to reflect a 300% growth in revenue since the onset of my employment.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Business Operations Consultant

Self Employed
03.2017 - 06.2019
  • Providing consulting services to the Party & Tent Rental Industry in all aspects of operations management.
  • Managed project budgets and resources, ensuring the efficient allocation of funds and personnel to achieve desired outcomes within established timelines.
  • Enhanced client profitability through cost reduction initiatives, including vendor negotiations and resource optimization.
  • Streamlined operational workflows for increased efficiency by identifying bottlenecks and implementing process improvements.
  • Improved client business processes by analyzing current operations and recommending strategic solutions.
  • Implemented processes and procedures to improve overall efficiency in operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Pro Solutions Sales Representative

Herc Rentals
02.2017 - 02.2018
  • Maryland Territory Sales Representative specializing in solution sales to clients for temporary utilities.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Delivered presentations at industry events, showcasing company offerings and demonstrating subject matter expertise to enhance credibility and generate new business opportunities.

Director of Operations, Tent & Structure Division

Select Event Group
09.2011 - 10.2016
  • Responsible for the entire Tent & Structure Division, reporting directly to the Vice President of Operations
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.

Operations Manager

Party Palace Rentals
06.2008 - 08.2011
  • Small, family owned, tent & event rental business
  • I was instrumental in growing annual revenue 150% over the course of three years.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Operations Manager

Loane Bros, Inc.
09.2001 - 10.2007
  • Responsible for operation of the warehouse including facilities maintenance, fleet, logistics and inventory management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Manager

Taylor Rentals
05.1992 - 06.1999
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Bachelor's degree - Business Administration

Strayer University
Baltimore, MD
01.1997

Associate's degree - Criminal Justice

Essex Community College
01.1990

General Studies -

University of Maryland Baltimore County
01.1988

Skills

  • Operations Management
  • Sales
  • Strategic Planning
  • Customer Satisfaction
  • Safety Protocols
  • Team Supervision
  • Health and safety compliance
  • New Employee Hiring
  • Lean Manufacturing (Six Sigma Certification)
  • Microsoft applications skills

Timeline

Director of Manufacturing

Arnold Packaging Company
09.2022 - Current

Operations Manager

Craters & Freighters of Baltimore
07.2019 - 09.2022

Business Operations Consultant

Self Employed
03.2017 - 06.2019

Pro Solutions Sales Representative

Herc Rentals
02.2017 - 02.2018

Director of Operations, Tent & Structure Division

Select Event Group
09.2011 - 10.2016

Operations Manager

Party Palace Rentals
06.2008 - 08.2011

Operations Manager

Loane Bros, Inc.
09.2001 - 10.2007

Manager

Taylor Rentals
05.1992 - 06.1999

Bachelor's degree - Business Administration

Strayer University

Associate's degree - Criminal Justice

Essex Community College

General Studies -

University of Maryland Baltimore County
Lawrence West