Lawrence West
CONROE,TX
Summary
Self motivated individual with a proven track record at excelling in customer satisfaction in field and manufacturing plant management positions. Enhanced operational efficiency through innovative strategies and process validation. Adept at managing operations while ensuring safety and quality, resulting in a loyal customer base and improved service delivery.
Knowledgeable individual with solid background of all power distribution building processes and procedure's from receiving materials, assembly ( all shops ) , shipping and field services with Quality Assurance and Quality Control. Successfully monitored and improved product quality, contributing to enhanced reliability and customer satisfaction. Demonstrated expertise in identifying defects and implementing corrective actions while maintaining compliance with industry standards.
Overview
26
26
years of professional experience
Work History
Business Owner, Building, Remodeling Contractor
Wesco Services
09.2008 - 03.2025
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
ISO 9001:2000 Implementing Maniger
IES/Tesla Power & Automation
01.2007 - 09.2008
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Redrafted procedures where productability Quality Efficiency & safety Were needed.
- Managed and motivated employees to be productive and engaged in work.
Test, Inspection & Quality Control Manager
IES/ Tesla Power & Automation
01.2005 - 08.2008
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Improved product reliability, conducting thorough testing and analysis on each batch.
- Optimized testing methodologies to cover broader range of defects with quicker detection times.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes. Provided cross training for improved production, employee chance for advancement and feeling of company worth.
Field Service Technician
Tesla Power & Automation
01.2002 - 01.2006
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
Electrical Lead Person Shop
Tesla Power & Automation
01.2002 - 01.2004
- Provided ongoing support to team members by being accessible for questions or concerns while empowering them to take ownership of their responsibilities successfully & Safely.
- Implemented new strategies Safely, leading to higher customer satisfaction rates and repeat business.
- Streamlined processes, resulting in improved Safety, efficiency and reduced costs within the department.
- Nurtured strong relationships with clients and vendors; enhancing communication channels and streamlining operations.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
Licensed Electrical Journeyman
Tesla Power & Automation
01.1999 - 01.2002
- Installed, Switchgear, motor controls, Busbar ducts, UPS systems Grounding, Cable tray, pulled and terminated all wiring ensuring the safety of employees and assets at all times.
- Developed preventative maintenance plans for commercial properties to reduce downtime, increase equipment longevity, and improve overall efficiency.
- Optimized installation by organizing new methods of installation type of assembly line install in a safe & efficient manner.
- Troubleshot malfunctioning equipment swiftly using advanced diagnostic tools resulting in minimal downtime for businesses.
- Increased job site efficiency by implementing advanced electrical systems and utilizing time-saving installation techniques.
- Designed and implemented custom electrical solutions for clients with unique needs or high-end specifications, resulting in tailored outcomes that exceeded expectations.
Education
Associate of Science - Social Sciences
Lee Collage
Baytown TX02-1987
Welding
Washington Arts Trade School
Sioux Falls, SD03-1968
Skills
40 plus years of electrical, mechanical experience Welding/structural, residential, commercial & Industrial Electrical, light sheet metal ( air duct manufacturing ) Contractor leading various crews to accomplish residential & commercial builds & remodeling, ( Westco Services ) 10 Solid years ( 60 hrs avg week ) Manufacturing, equipment installation, inspection/test & startup of PDC buildings Including, Base, Sheet metal, House, Paint/pdr coat, fabrication Strong Safety, Quality & production standards upheld leading departments to achieve our goals First hand knowledge & ability to assist each department when necessary, trouble shoot & service equipment as needed Team player USSSA Umpire 10 years Leader trainer 15yr Agility Chairman Gulf Coast Jack Russel Terrier Network
- Operations management
- Employee training
- Attention to detail
Timeline
Business Owner, Building, Remodeling Contractor
Wesco Services
09.2008 - 03.2025
ISO 9001:2000 Implementing Maniger
IES/Tesla Power & Automation
01.2007 - 09.2008
Test, Inspection & Quality Control Manager
IES/ Tesla Power & Automation
01.2005 - 08.2008
Field Service Technician
Tesla Power & Automation
01.2002 - 01.2006
Electrical Lead Person Shop
Tesla Power & Automation
01.2002 - 01.2004
Licensed Electrical Journeyman
Tesla Power & Automation
01.1999 - 01.2002
Associate of Science - Social Sciences
Lee Collage
Welding
Washington Arts Trade School