Lawrence Wiegele
ARIZONA CITY,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals
Overview
20
20
years of professional experience
Work History
AEROSEAL TECH
FUSION POWER
11.2023 - 06.2024
- Operated Aeroseal machine and computer system to seal ductwork
- Performed air pressure system diagnostics
- Responsible for duct preparation to block vents before sealing
- Completed customer registrations while providing exceptional customer service
INSTALLER
ARGO SERVICE CONTRACTOR
05.2016 - 02.2017
- Tested pipes, tubing joints and connections for leaks using pressure gauge or soap-and-water solution
- Carried out continuity testing of electrical circuits, components and wiring
- Repaired and replaced defective equipment
- Serviced and repaired heating, ventilation and air conditioning (HVAC) systems
- Changed filters, cleaning ducts and refilled non-toxic refrigerants
- Installed, connected and adjusted thermostats, humidistats and timers
- Connected heating and air conditioning equipment to fuel, water and refrigerant to form complete circuits
- Laid out materials and system components to prepare for installation
- Installed complete systems at new residential and business construction sites
TLE SERVICE MANAGER
WALMART
01.2014 - 01.2016
- Direct supervision of fast paced Tire Lube Express department of Walmart
- Managed employees engaged in sales, Inventory, cash handling, reconciliation of receipts while providing exemplary customer service
- Monitored sales activities and customer interactions to ensure customer satisfaction and accurate sales
- Managed inventory, reordered and stocked when necessary
- Responsible for hiring, training, promotions performance evaluations and terminations
- Enforced safety, health and security policies
- Prepared inventory and sales records for management and budget departments
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage
- Analyzed service reports to identify areas of improvement
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill
AUT0 SERVICE MANAGER
WALMART
01.2011 - 01.2014
- Responsible for determining employee schedules, sequences and assignments for work activities based on work load, priority, quantity of equipment and skill of personnel
- Inspected work areas, examined tools and equipment
- Payment processing, cash register, computerized POS experience
- Provided employee safety training to detect and correct and prevent unsafe conditions
- Problem solved and made decisions under high pressure situations
- Monitored employee work levels and administered performance reviews
- Trained new staff to be proficient in customer service, sales, equipment and POS systems
- Trained staff on corporate policies and procedures
TIRE LUBE EXPRESS TECHNICIAN
WALMART
01.2007 - 01.2011
- Responsible for communicating with customers and providing recommendations for tire and lube maintenance
- Changed tires and oil on vehicles based on need
- Mounted, balanced and rotated tires
- Performed wheel alignments
- Sold and performed fuel injection cleanings and headlight restorations
- Proficient in TPMS
- Greeted customers and answered questions about oil changes and other services
AUTOMOTIVE CASHIER
WALMART
09.2006 - 01.2007
- Responsibilities included ringing up sales, bagging items, honoring coupons, collecting payment and giving appropriate change with zero discrepancies or errors
- Proficient in operating cash registers, processing payments, and handling cash and reconciliation
- Provided superior customer service and professionalism at all times.
LUBE TECH
JIFFY LUBE
01.2004 - 01.2006
- Performed minor repairs, brake adjustment and replaced spark plugs
- Rotated, tested, repaired or replaced tires
- Checked air pressure on tires, checked all vehicles for fuel and motor oil levels, checked transmission, radiator, battery and other fluids and as required
- Greased and lubricated vehicles or specified units, such as springs, universal joints, steering knuckles with grease guns and spray lubricants
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services
Education
High School Diploma -
Elgin High school
01.1993
Skills
- Problem solver
- Fast learner
- Leadership experience
- Service writing
- Sales and inventory
- Automotive diagnostics
- Microsoft office, internet, email
- Detail oriented
- Thrives in team environments
- Employee scheduling
- Motivational attitude
- Cash register experience
- Excellent customer service skills
Timeline
AEROSEAL TECH
FUSION POWER
11.2023 - 06.2024
INSTALLER
ARGO SERVICE CONTRACTOR
05.2016 - 02.2017
TLE SERVICE MANAGER
WALMART
01.2014 - 01.2016
AUT0 SERVICE MANAGER
WALMART
01.2011 - 01.2014
TIRE LUBE EXPRESS TECHNICIAN
WALMART
01.2007 - 01.2011
AUTOMOTIVE CASHIER
WALMART
09.2006 - 01.2007
LUBE TECH
JIFFY LUBE
01.2004 - 01.2006
High School Diploma -
Elgin High school
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