LAWRENCE WILLIAMS
Washington Dc,District Of Columbia
Summary
Highly skilled Brand Ambassador with 5 years of expertise in driving sales through creative marketing initiatives. Strengths include communication skills, knowledge of social media and brand influence with potential customers through friendly conversation.
Overview
11
11
years of professional experience
Work History
Brand Ambassador
Conrad Hilton
02.2019 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Maintained knowledge of current promotions and product features.
- Educated customers on product features and answered questions regarding product use.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Supported customers by managing 100 calls per day efficiently while maintaining professionalism and upbeat tone.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Assisted over 100 customers daily by answering questions and transferring to appropriate departments.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Received incoming calls and paged individuals and departments over PA system.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
- Collected personal information from customers to accurately document requests.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
Customer Service Representative
AUTOPAY
08.2015 - 06.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Collaborated with other departments to promptly process loan applications.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Utilized risk management strategies to attain high loan approval rates.
- Recommended loan approvals and denials based on customer loan application reviews.
- Explained very technical financial information to applicants in easy to understand language.
Assistant Store Manager
Shoe City
06.2013 - 02.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained new employees on proper protocols and customer service standards.
Education
GED -
Oxon Hill High School
Oxon Hill, MD05.2021
Skills
- Guest Relations
- Call Routing
- Upselling Techniques
- MS Office
- Store Organization
- Stock Management
- Quickbooks
- POS Systems Operations
- Stock Rotations
- Upselling and Cross Selling
- Inventory Counting
- Switchboard Operation
- Hotel Software Knowledge
- Customer Relations
- Paperwork Processing
- Call Management
Timeline
Brand Ambassador
Conrad Hilton
02.2019 - Current
Customer Service Representative
AUTOPAY
08.2015 - 06.2018
Assistant Store Manager
Shoe City
06.2013 - 02.2015
GED -
Oxon Hill High School
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