Summary
Overview
Work History
Education
Skills
References
Timeline
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Lawrence W. LaBarbera

VANCOUVER,WA

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Ilani Casino. Proven ability to resolve conflicts and enhance customer satisfaction, while maintaining discretion and professionalism. Adept at managing high-volume transactions and fostering loyalty through effective communication and problem-solving. Committed to achieving goals in fast-paced environments.

Overview

24
24
years of professional experience

Work History

Receiving Associate

Lowes Home Improvment
Vancouver , WA
05.2025 - Current
  • Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
  • Unloaded trucks manually or using a hand truck or dolly when necessary.
  • Stocked shelves with newly arrived inventory and removed outdated items.
  • Ensured compliance with safety regulations while working in the receiving area.

Teller

Ilani Casino
07.2023 - 11.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

Customer Service Representative

Fanduel
11.2017 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Senior Sales Staff

Next Adventure
05.2015 - 03.2017
  • Open/Close departments following established policies and procedures
  • Inventory control/Audit of inventory
  • Ordering of products to replenish inventory
  • Provided exceptional customer service
  • Up sell of products and Credit cards/Store cards
  • Confidentiality and professionalism standards maintained at all times
  • Shipping and Receiving of products

Call center Screener (Contract Position)

VelaPoint Personal Insurance
12.2014 - 02.2015
  • Handled a minimum of 200 calls per day
  • Consistently met weekly goal for transferring prospective customers to the correctly licensed agents
  • Entered sales data with high degree of accuracy and consistency

Sales Specialist

Recreational Equipment Inc.
04.2006 - 03.2014
  • Exhibited leadership skills by migrating rental shop to paperless format and training staff in updated procedures
  • Excellent customer service skills and problem solving
  • Extensive knowledge and experience in the outdoor industry, as well as many years of practical experience/knowledge in climbing, mountaineering, and backpacking
  • Cross-trained in Action Sports, Men and Women’s Clothing/Footwear, Cycling, Paddling, and Rentals
  • Strong commitment to REI’s core values and stewardship

Front Desk Receptionist

New England Veterinarian Clinic
04.2004 - 04.2006
  • Providing excellent customer service
  • Answering phones and setting up appointments
  • Handling faxes, copies and filling

Crew Member

Trader Joes
09.2003 - 04.2004
  • Ensured customers had a truly terrific shopping experience
  • Ran a cash register, bagged groceries, restocked shelves
  • Received, unloaded and verified merchandise deliveries

Shift Supervisor

Starbucks
01.2002 - 09.2003
  • Provided legendary service to customers
  • Responsible for making product recommendations and trained coffee expert
  • Ensured that the store was neatly organized and attractively displayed

Education

B.A. - English

Appalachian State University
Boone, NC

Skills

  • Customer service
  • Discretion
  • Independent work
  • Teamwork
  • Oral communication
  • Interpersonal skills
  • Problem-solving
  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Approachable
  • Stress tolerance
  • Goal-oriented focus

References

References available upon request.

Timeline

Receiving Associate

Lowes Home Improvment
05.2025 - Current

Teller

Ilani Casino
07.2023 - 11.2024

Customer Service Representative

Fanduel
11.2017 - 12.2022

Senior Sales Staff

Next Adventure
05.2015 - 03.2017

Call center Screener (Contract Position)

VelaPoint Personal Insurance
12.2014 - 02.2015

Sales Specialist

Recreational Equipment Inc.
04.2006 - 03.2014

Front Desk Receptionist

New England Veterinarian Clinic
04.2004 - 04.2006

Crew Member

Trader Joes
09.2003 - 04.2004

Shift Supervisor

Starbucks
01.2002 - 09.2003

B.A. - English

Appalachian State University

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