Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lawrence W. LaBarbera

VANCOUVER,WA

Summary

To use my leadership skills, excellent customer service ability and extensive customer service and sales experience to contribute to the success and growth of a community-oriented and environmentally progressive organization.

Knowledgeable [Desired Position] with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.

Overview

23
23
years of professional experience

Work History

Teller

Ilani Casino
07.2023 - 11.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

Customer Service Representative

Fanduel
11.2017 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Senior Sales Staff

Next Adventure
05.2015 - 03.2017
  • Open/Close departments following established policies and procedures
  • Inventory control/Audit of inventory
  • Ordering of products to replenish inventory
  • Provided exceptional customer service
  • Up sell of products and Credit cards/Store cards
  • Confidentiality and professionalism standards maintained at all times
  • Shipping and Receiving of products

Call center Screener (Contract Position)

VelaPoint Personal Insurance
12.2014 - 02.2015
  • Handled a minimum of 200 calls per day
  • Consistently met weekly goal for transferring prospective customers to the correctly licensed agents
  • Entered sales data with high degree of accuracy and consistency

Sales Specialist

Recreational Equipment Inc.
04.2006 - 03.2014
  • Exhibited leadership skills by migrating rental shop to paperless format and training staff in updated procedures
  • Excellent customer service skills and problem solving
  • Extensive knowledge and experience in the outdoor industry, as well as many years of practical experience/knowledge in climbing, mountaineering, and backpacking
  • Cross-trained in Action Sports, Men and Women’s Clothing/Footwear, Cycling, Paddling, and Rentals
  • Strong commitment to REI’s core values and stewardship

Front Desk Receptionist

New England Veterinarian Clinic
04.2004 - 04.2006
  • Providing excellent customer service
  • Answering phones and setting up appointments
  • Handling faxes, copies and filling

Crew Member

Trader Joes
09.2003 - 04.2004
  • Ensured customers had a truly terrific shopping experience
  • Ran a cash register, bagged groceries, restocked shelves
  • Received, unloaded and verified merchandise deliveries

Shift Supervisor

Starbucks
01.2002 - 09.2003
  • Provided legendary service to customers
  • Responsible for making product recommendations and trained coffee expert
  • Ensured that the store was neatly organized and attractively displayed

Education

B.A. - English

Appalachian State University
Boone, NC

Skills

  • Customer service
  • Discretion
  • Independent work
  • Teamwork
  • Oral communication
  • Interpersonal skills
  • Problem-solving
  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Approachable
  • Stress tolerance
  • Goal-oriented focus

Timeline

Teller

Ilani Casino
07.2023 - 11.2024

Customer Service Representative

Fanduel
11.2017 - 12.2022

Senior Sales Staff

Next Adventure
05.2015 - 03.2017

Call center Screener (Contract Position)

VelaPoint Personal Insurance
12.2014 - 02.2015

Sales Specialist

Recreational Equipment Inc.
04.2006 - 03.2014

Front Desk Receptionist

New England Veterinarian Clinic
04.2004 - 04.2006

Crew Member

Trader Joes
09.2003 - 04.2004

Shift Supervisor

Starbucks
01.2002 - 09.2003

B.A. - English

Appalachian State University

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Lawrence W. LaBarbera