Lawrence A. Beougher
Chicago,Illinois
Summary
Microsoft consultant with broad experience and strong technical skills in Microsoft products and services. Known for expertise in system integration, cloud solutions, and software deployment. Strong focus on team collaboration and delivering impactful results. Reliable and adaptable, meeting changing business needs with ease.
Overview
18
18
years of professional experience
2
2
Certification
Work History
Senior Microsoft Consultant MCP/P-CE
Insight Direct USA
01.2015 - 11.2024
- Analyze customer’s current environments to create transition models for upcoming Proof of Concepts
- Prepare and present 1–6-year cost analysis breakouts for transitioning to modern workplace hero SKUs
- Prepare and present customer-facing presentations explaining licensing models, suite features, terms of agreements
- Create customer unique presentations for advanced E5 feature sets – Security + Compliance, and how to utilize their current investment to transition in most cost-effective way
- Provide pre-sales and post-sales support to maximize understanding, utilization, and cost-effectiveness of C and D Level Accounts- 10,000- 25,000+ users
- Obtain funding for investments through Microsoft’s Fastrack program, utilizing the Microsoft partnership
- Spearheaded floor-wide knowledge of new product releases and create roadmaps and talking points for products like Copilot, Fabric, Dynamics, Power Automate Platforms
- Successfully met and surpassed bonus goals on a quarterly basis, demonstrating strong performance and commitment to excellence
- Maintain exceptional customer retention over a nearly 10-year period by building strong relationships, understanding client needs, and delivering tailored solutions
- Train Consultants to understand Microsoft Product Terms, features, and migration scenarios
Call Center Manager
Schlesinger Associates
01.2007 - 12.2014
- Responsible for call center department of 45 employees
- Increased service levels and financial objectives through utilization of strong planning, forecasting, problem-solving, and analytical skills
- Developed and produced Key Performance Indicator reports, analyzed and made informed decisions based on call standards reports
- Determined budget projection, scheduling based on workflow, and reported weekly results
- Increased profits by evaluating KPIs, resulting in revenue growth for the company
- Created quality monitoring programs that increased accountability, job satisfaction, and boosted client satisfaction ratings
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
Education
Master of Business Leadership -
Grand Canyon University
Phoenix, AZBachelor of Science - Child and Family Studies
Ohio University
Athens, ohSkills
- Microsoft Copilot
- Microsoft Fabric
- Microsoft Power Platform
- Microsoft Dynamics 365
- Microsoft SQL server
- Virtualization technologies
Certification
- Microsoft Certified Professional (MCP), 70-705, Recommend the Appropriate Technology Solution, 60-65%, Evaluate current and future technology needs, determine required products and licensing for on-premises, Online Services, and Azure solutions., Recommend a Licensing Solution, 20-25%, Select appropriate licensing programs based on the customer’s environment, deployment plans, and budget. Identify product licensing rights and explain the benefits of volume licensing.
- Microsoft Partner commercial executive (P-CE), Orange Empowerment Level – Credentials to create tenants, request government (gcch) and concession skus, submit contract amendment requests, pricing concessions, and other high level partner actions.
Timeline
Senior Microsoft Consultant MCP/P-CE
Insight Direct USA
01.2015 - 11.2024
Call Center Manager
Schlesinger Associates
01.2007 - 12.2014
Bachelor of Science - Child and Family Studies
Ohio University
- Microsoft Certified Professional (MCP), 70-705, Recommend the Appropriate Technology Solution, 60-65%, Evaluate current and future technology needs, determine required products and licensing for on-premises, Online Services, and Azure solutions., Recommend a Licensing Solution, 20-25%, Select appropriate licensing programs based on the customer’s environment, deployment plans, and budget. Identify product licensing rights and explain the benefits of volume licensing.
- Microsoft Partner commercial executive (P-CE), Orange Empowerment Level – Credentials to create tenants, request government (gcch) and concession skus, submit contract amendment requests, pricing concessions, and other high level partner actions.
Master of Business Leadership -
Grand Canyon University
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